Divya Nigam
BUSINESS PROFESSIONAL
Singapore
Summary
Excellent communication skills, well organized and self-motivated. Professional business expert with vision of optimizing operational processes and improving business outcomes. Known for strong team collaboration and results-driven approach, adapting to changing needs efficiently. Skilled in data analysis, strategic planning, and fostering productive work environments.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
BUSINESS PROFESSIONAL
DHATU INTERNATIONAL PTE. LTD.
02.2023 - Current
- Preparing Shipping Instructions, applying Pre-Shipment Inspection Certificate, Certificate of Origin from SICCI, Sales Contract and many other documents as required
- Coordinating with suppliers/ freight forwarders for timely release of documents in order to prepare Export Bill of Lading according to the Shipping Instructions by the buyer
- Later review customer documents against the vessel load list for overall accuracy
- Providing applicable export documents needed by each country of destination
- Ensuring that export laws and regulations for export consignment under diverse payment terms are adhered.
- Shipment Consolidation planning, Inventory control
- Processes freight claims and customer complaints
- Reviews, prepares, and invoices for payment
EXECUTIVE - CONTRACT MANAGEMENT
ABCOM PTE LTD
01.2021 - 06.2021
- Preparing financial and material reports for weekly and quarterly reviewing
- Managing a cost-effective operation and strategizing, evaluating, and booking freight
- Liaising with local freight forwarders, 3PL’s and coordination with different operation department for successful execution of a shipment
- Updating shipment status to the related personnel in a timely manner and Coordinating with buyers for payments.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Bank reconciliations, assisting finance manager on monthly closing and ensuring compliance with regulatory and corporate policies & procedures and accounting standards
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Prepared annual data to determine metrics for operational performance.
OPERATIONS – EXECUTIVE
ACALPO PTE LTD
12.2017 - 12.2020
- Liaising and coordinating with suppliers, customers as well as shipping agents
- Drive and manage the performances of 3PL according to company standards to achieve operational efficiency and support business needs
- Analyse customer order patterns and propose solution to smoothen operations plus costs savings
- Process and execute documents such as Letter of Credit, Sales and Purchase orders, Vessel Nominations, LOI, and other shipping and preparation of full set of Export and Import documents
- Updating shipment status to the related personnel in a timely manner
- Purchase plan arrangement with all departments on all operational inventory planning processes
- Warehouse management by Identifying, coordinating, and developing improvements and solutions
- Create and analyse reports of the supervision and control of logistics processes
- Post shipment delivery customer support
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
EXECUTIVE – LOGISTICS & DOCUMENTATION
SEASTARR TRADING PVT LTD
06.2017 - 09.2017
- Coordinate with buyers, suppliers, transportation forwarders, customs agency, and bank for arrangement of import/export delivery
- Handle and Process shipment based on customer’s requirements as captured in the Packing List
- Filling for export and import shipping documents
- Keeping books of documents
- Prepare for import/export customs clearance & declarations as required and take responsibility for all relevant documentation of declarations with the authorities
- Liaise with internal and external customer for the arrangement for delivery
- Work closely with cross functional departments to meet On Time Delivery (OTD) schedules of customer orders
- Daily operations regarding goods delivery and other tasks assigned by department supervisor and manager
PROJECT MANAGEMENT OFFICER
PANASONIC SINGAPORE PTE. LTD
04.2015 - 09.2015
- Interface with SDM, Client Domain managers and Finance team for revenue and losses, and internal immigration team at various stages
- Invoice generation, timesheets, attrition reports, compliance Induction
- Monthly billing of inputs, Resource supply chain weekly, Setting Rosters weekly
- Drive cost optimization/reduction initiatives
- Interface with the recruitment vendors and drive fulfillment
- Forecasting and sending updates within the organization on the net head count in the project on quarterly basis
ASSISTANT MANAGER - HUMAN RESOURCES
CEVA FREIGHT INDIA PVT LTD
07.2011 - 12.2014
- Preparation of ECR, renewal of licences and certificates at country and regional level
- Keeping the books for Provident fund withdrawal form of company’s ex-employees
- Responsible for all kinds of statutory payments at country and regional level
- Manpower Reports – GSM(Global Standard Matrix), Employee Data, Productivity Report
- Leave management, Vendor Management, Employee Engagement, Training and Development
- Start to end On/Off Boarding and Supporting ELC (Employee Life-Cycle)
- Recruitment and Retention of employees
- Act as point of escalation for issues/ queries from team members and resolving of issues/ queries
- Assisted in the management of payroll functions to ensure accurate compensation distribution across all departments.
- Nurture an open communication and positive working environment with strong team collaboration across the organisation
- Formalise by creating policies and SOPs with an aim to streamline for effectiveness and to ensure consistencies in processes
- Providing timely and efficient administration support for new joiners and off-boarding procedures for leavers
- Monitor and evaluate effectiveness of On/Off Boarding Process, and take immediate actions to follow up on non-compliance cases
- Provide support in planning, monitoring and implementing employee performance appraisal
- Organise confirmation gifts and letters
- Organise induction/orientation program and related welcome gifts and letters
Education
Master of Business Administration - Human Resource Management
Abdul Kalam Technical University
Bachelor’s - business administration Specialization in Foreign Trade
Devi Ahilya Vishwavidyalaya
Skills
- Shipping/Logistics Operations
- Documentation
- Freight Management
- 3PL
- Procurement Planning
- MIS
- Customer Service
- Liaising and Coordination
- Cross-functional team coordination
Internship
- 2 months, DB Schenker, Operations
- 2 months, IOCL, Indian Oil Corporation Ltd
Timeline
BUSINESS PROFESSIONAL
DHATU INTERNATIONAL PTE. LTD.
02.2023 - Current
EXECUTIVE - CONTRACT MANAGEMENT
ABCOM PTE LTD
01.2021 - 06.2021
OPERATIONS – EXECUTIVE
ACALPO PTE LTD
12.2017 - 12.2020
EXECUTIVE – LOGISTICS & DOCUMENTATION
SEASTARR TRADING PVT LTD
06.2017 - 09.2017
PROJECT MANAGEMENT OFFICER
PANASONIC SINGAPORE PTE. LTD
04.2015 - 09.2015
ASSISTANT MANAGER - HUMAN RESOURCES
CEVA FREIGHT INDIA PVT LTD
07.2011 - 12.2014
Bachelor’s - business administration Specialization in Foreign Trade
Devi Ahilya Vishwavidyalaya
Master of Business Administration - Human Resource Management
Abdul Kalam Technical University
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