DIVINE GRACE OMALIN
Legazpi City
Summary
l seek a challenging working environment where I can apply my personal and professional skills that will be able to contribute to the continued success of the company.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Accenture
10.2023 - Current
- Helped customer with their technical and billing issue.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Synchrony
10.2016 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Alorica
01.2016 - 10.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Outside Sales Representative
Call Care Solutions Inc.,
05.2014 - 01.2016
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Exceeded monthly sales targets and quotas consistently.
Education
Associate In Hotel And Restaurant Management -
Westbay College
Alabang Muntinlupa City2014
Muntinlupa National High School
Muntinlupa City2012
Bayanan Elementary School Unit 1
Muntinlupa City2008
Skills
- Multitasker
- Flexible
- Hardworking
- Enthusiasm
- Problem-Solving
- Communication
- Organization
- Time Management
Trainingsseminars
- 2021, Basic Training with COP Personal, Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility, SDSD, Security Awareness Training Seafarers with Designated Security Duties
- 2018, Work Immersion Training
References
- Dean Patrick Omalin, 0926140035
- Joey Sarte Salced, 09499148524
- Vicente F. Baltazar, 09175067735
Personal Information
- Age: 24
- Date of Birth: 04/18/99
- Gender: Male
- Nationality: Filipino
- Religion: Roman Catholic
Character Reference:
Lawrence Dionisio Manager in Accenture
Nolan Sarmiento Head of Operations in Synchrony Financial
Pacita, San Pedro Laguna
09178181793
Learibel Advincula Manager in Synchrony Financial
Cavite
09692172730
Mark Arayon Mateo
Operations Manager in CCS
San pedro Laguna
09691719242
Additional Information
PERSONAL INFORMATION
Birthday : September 3, 1995 Nationality : Filipino
Birthplace : Muntinlupa City Civil Status: Married
Age : 29 Languages Spoken : Filipino and English
Gender : Female Religion : Iglesia Ni Cristo
Timeline
Customer Service Associate
Accenture
10.2023 - Current
Customer Service Representative
Synchrony
10.2016 - 08.2024
Technical Support Representative
Alorica
01.2016 - 10.2016
Outside Sales Representative
Call Care Solutions Inc.,
05.2014 - 01.2016
Associate In Hotel And Restaurant Management -
Westbay College
Muntinlupa National High School
Bayanan Elementary School Unit 1
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