Senior Order Management Analyst
Cloud Software Group
06.2016 - Current
- Process order into ERP systems, ensuring order complies with pricing and compliance policy
- Conduct quarterly business reviews for Distributors
- Forecast incoming hardware deals to the supply chain for hardware preparation
- Work with sales on complex deals to ensure the order will be processed smoothly
- Conducted training for new sales reps on Order management processes and expectation
- Acted as Subject matter expert of different policy and process
- Actively participating as an integral member of the team by providing regular feedback, process improvement recommendations
- Develops and maintains positive relationships with other departments and external stakeholders to ensure customer satisfaction
- Execute all month-end and quarter-end activities flawlessly.
- Reduced order discrepancies by conducting thorough audits and addressing potential issues proactively.
- Developed comprehensive reports to track key performance indicators, informing data-driven decision-making processes.
- Coordinated with suppliers for expedited delivery of high-priority orders, avoiding potential delays and ensuring customer satisfaction.
- Leveraged advanced analytics tools for in-depth analysis of order patterns, enabling proactive identification of trends and opportunities for optimization.
- Oversaw the onboarding process for new team members, providing comprehensive training materials and guidance to ensure a seamless transition into the role.
