Divina Thavan
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused service worker devoted to meeting team and customer needs.
Overview
6
6
years of professional experience
Work History
Service Crew Member
Ms Angie Pang
Cash Studio Cuppage Plaza
06.2022 - Current
- Making & serving beverages and light cooking.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS.
Events Program Intern
Mr Nicholas Lee
Thye Huan Kwan
10.2022 - 03.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Facilitated successful completion of projects from concept to launch.
- Sorted and organized files, spreadsheets, and reports.
- Leveraged highly effective communication and active listening skills to work effectively scientists of diverse backgrounds and accomplish common research goals.
Cafe Worker
-
Sticks & Stones Cafe
09.2018 - 12.2018
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Education
Event Management
ITE College Central
Ang Mo Kio 04.2023
Business Services
ITE College West
Choa Chu Kang 01.2021
Secondary Education
CHIJ St Theresa
Telok Blangah 12.2018
Skills
- Stocking and Replenishing
- Verbal and Written Communication
- Customer Service
- Health and Safety Standards
- Teamwork
- Adaptivity
- Organisation and attention to detail
Timeline
Events Program Intern
Mr Nicholas Lee
10.2022 - 03.2023
Service Crew Member
Ms Angie Pang
06.2022 - Current
Cafe Worker
-
09.2018 - 12.2018
Event Management
ITE College Central
Business Services
ITE College West
Secondary Education
CHIJ St Theresa