Machine learning
DIVAKARAN M
SERVICE ENGINEER
Summary
Versatile service engineer skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
2
2
years of professional experience
Work History
Service Engineer
Voyager Marine And Offshore Pte Ltd
03.2023 - Current
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
Team Leader
KAW Engineering Works
08.2022 - 02.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Education
Bachelor of Engineering - Mechanical Engineering
University College of Engineering Tiruchirappalli
India 04.2001 -
Skills
Tool Installation and Alignment
Teamwork and Collaboration
Time management abilities
Self Motivation
Organizational Skills
Written and verbal communication
Lockout and tagout procedures
Technical reporting
Parts Replacement
Safety Procedures
Measurement techniques
Interests
Travel
Sports
Music
Timeline
Service Engineer
Voyager Marine And Offshore Pte Ltd
03.2023 - Current
Team Leader
KAW Engineering Works
08.2022 - 02.2023
Bachelor of Engineering - Mechanical Engineering
University College of Engineering Tiruchirappalli
04.2001 -