Machine learning
DIVAKARAN M
SERVICE ENGINEER
Summary
Versatile service engineer skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
2
2
years of professional experience
Work History
Service Engineer
Voyager Marine And Offshore Pte Ltd
03.2023 - Current
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
Team Leader
KAW Engineering Works
08.2022 - 02.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Education
Bachelor of Engineering - Mechanical Engineering
University College of Engineering Tiruchirappalli
India 04.2001 -
Skills
Interests
Travel
Sports
Music
Timeline
Service Engineer
Voyager Marine And Offshore Pte Ltd
03.2023 - Current
Team Leader
KAW Engineering Works
08.2022 - 02.2023
Bachelor of Engineering - Mechanical Engineering
University College of Engineering Tiruchirappalli
04.2001 -
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