Malith Thilakarathne
Summary
Driven, result-focused sales expert with 08 years of experience in the industry. Strongly focused, with the ability to complete tasks accurately in a fast-paced environment with conflicting environments. Strong problem-solving abilities, committed to achieving goals. Seeking a Leadership Role in Sales Industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Officer
Sampath Bank PLC
02.2013 - 05.2022
- Managed and developed 50+ key customer accounts via effective business planning and executions
- Maintained strong network with new and existing customers for greater expansion of sales
- Handled direct sales, actively followed up plans for clients and monitored each and every process until closure of sales
- Handled customer grievances and resolved their issues for a successful customer retention
- Collaborated with cross-functional teams to improve customer service experience
- Performed market research on competitive landscape and industry trends
- Trained and mentored new team members
- Key achievements: Worked with minimum staff and achieved 105% of the profit target in the year 2013 and won an award for the achievement
- Hosted a sales campaign in 2015 and canvased 150+ customers in one day
- Conducted a marketing campaign in 2017 on credit cards and canvassed 100+ credit cards in one day
- Achieved the branch targets by 110% - 120% in every year since 2014 to 2019.
Sales Executive
Nature Efficient Electronics Lanka (Pvt) Ltd
01.2012 - 01.2013
- I was responsible for account development, cold calling, assessing client needs, and identifying solutions
- Prepared sales reports and sales forecasts for the Management
- Worked closely with foreign suppliers to provide value-added services to the customer base
- Conducted trainings on new products and services to clients
- Key Achievements: Researched and built new relationships with 50+ new clients by planning approaches and pitches
- (Target was 40)
- Became the best salesperson of the 1st half of the year
- I helped company to increase profit by 30% by introducing a new product to the market.
Production Associate
Innodata Isogen Lanka (Pvt) Ltd
09.2011 - 01.2012
- I handled the Quality control part of the e-books developed for Apple
- Developed e-books using HTML
- Key Achievements: Our team won the best-performing team award for March, May, June & August of 2011.
Education
MBA - Business Administration
Asia E University
Malaysia03.2024
Certificate - Sales Techniques - Interacting With Customers
Alison
03.2023
Diploma - Cyber Security
London School of Business & Social Sciences
UK11.2022
Diploma - Cloud Computing
London School of Business & Social Sciences
UK11.2022
Participant of Higher Diploma in Computer Based Information Systems -
National Institute of Business Management
09.2011
Participant of Diploma in Computer System Design -
National Institute of Business Management
09.2010
Skills
- Good communication
- Relationship Building
- Account Management
- Goal-Oriented
- Presentation
- Negotiation
- Team Building
- Flexibility
- Motivational
References
REFERENCES TO BE PROVIDED UPON REQUEST.
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Relationship Officer
Sampath Bank PLC
02.2013 - 05.2022
Sales Executive
Nature Efficient Electronics Lanka (Pvt) Ltd
01.2012 - 01.2013
Production Associate
Innodata Isogen Lanka (Pvt) Ltd
09.2011 - 01.2012
MBA - Business Administration
Asia E University
Certificate - Sales Techniques - Interacting With Customers
Alison
Diploma - Cyber Security
London School of Business & Social Sciences
Diploma - Cloud Computing
London School of Business & Social Sciences
Participant of Higher Diploma in Computer Based Information Systems -
National Institute of Business Management
Participant of Diploma in Computer System Design -
National Institute of Business Management
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