Disha Shetty
Data Analyst
Singapore
Summary
Detail-focused Data Analyst with a perfect blend of creativity and strong analytical thinking. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Quick learner with an ability to create a tangible impact
Overview
3
3
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Systems Engineer
Tata Consultancy Services Ltd
Mumbai
10.2018 - 08.2020
- Accomplished requirement gathering, analysis, user acceptance and sanity testing as a Business Analyst for a Search application used by 4,00,000 employees of Tata Consultancy Services
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Recommended changes compliant with Data Governance and engaged in audits for General Data Protection Regulation (GDPR)
- Created workflow diagrams, Gantt charts, presentations on research of emerging Search Engines to demonstrate processes, timelines and areas of improvement.
- Achieved 55% increase in user ratings for the application by collaborating with multiple stakeholders and implementing changes based on collected feedback.
Assistant Systems Engineer
Tata Consultancy Services Ltd
Mumbai
01.2017 - 09.2018
- Provided day-to-day support to Customer Relationship Management(CRM) users , educating employees of one of the biggest cargo shipping company in Israel on troubleshooting and problem-solving protocols.
- Streamlined troubleshooting processes, as a team lead, to improve system support and enhance communication between support team and end-users.
- Spearheaded in-depth analysis of e-commerce bookings that led to 25% increase in the usage of digital services.
- Partnered with experienced industry professionals to strategically create a detail oriented analysis report using SQL and Microsoft Excel and improved the service delivery by 15% each month
Assistant Systems Engineer Trainee
Tata Consultancy Services Ltd
Mumbai
09.2016 - 12.2016
- Participated in an extensive training program at the TCS Initial Learning Program center on Business Intelligence and Process Management (BIPM). Trained on SQL, ETL, Unix and SAP BO.
Education
Master of Technology - Enterprise Business Analytics
National University Of Singapore
Singapore 07.2020 - 07.2021
Bachelor of Engineering - Electronics And Telecommunications
University Of Mumbai
India 08.2012 - 07.2016
Skills
Data mining and cleaning
Data visualization and reporting
Communication
Microsoft Excel, Powerpoint and Word
R
Python
SQL
Tableau
Power BI
Machine Learning
Statistical and Predictive Modelling
Customer Analytics
Problem solving and critical thinking
Data warehousing
Database management
Leadership
Additional Information
- Honored by the Social responsibility cell of the ‘Government of Maharashtra’ for being part of the volunteering program and generating 52,86,425 liters of water recharge capacity for a rural village
- Awarded “Maitree Team Award” by the Executive Vice President & Global Head, Human Resources of Tata Consultancy Services for being part of an initiative called ‘PSSI’ (Panvel Secondary School Initiative).
- Awarded the “On Spot Award” for handling the support tasks of multiple team applications and in parallel also analyzing the overall tasks of different teams through "Data Analyzing Report".
- Awarded the “Learning Achievement Award” for outstanding learning efforts in TCS.
- Acknowledged by the University of Mumbai and the Blue Ribbon Movement group for doing social work, such as Girl child education awareness rally, importance of personal hygiene in rural areas awareness drive and performing various skits in public places as a part of other awareness campaigns as a NSS volunteer in a tenure of two years.
Timeline
Master of Technology - Enterprise Business Analytics
National University Of Singapore
07.2020 - 07.2021
Systems Engineer
Tata Consultancy Services Ltd
10.2018 - 08.2020
Assistant Systems Engineer
Tata Consultancy Services Ltd
01.2017 - 09.2018
Assistant Systems Engineer Trainee
Tata Consultancy Services Ltd
09.2016 - 12.2016
Bachelor of Engineering - Electronics And Telecommunications
University Of Mumbai
08.2012 - 07.2016