DIPTI RANJAN PALAI
BALUGAON
Summary
Experienced and dedicated waiter with 10 years of experience providing excellent customer service in high-volume restaurants. Proven ability to manage multiple tables, take accurate orders, and ensure timely food delivery. Passionate about creating a welcoming and enjoyable dining experience for all guests.
Overview
14
14
years of professional experience
Work History
CAPTAIN
THE GOLKONDA HOTEL
10.2011 - 08.2015
- Always greet and welcome guests promptly in a warm and friendly manner.
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
F & B SUPERVISOR
RADISSON BLU PLAZA
10.2015 - 02.2017
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Ensure the Outlet is set-up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards.
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques bye exceeding guest expectations and to increase revenue.
F & B SUPERVISOR
THE PARK
02.2017 - 10.2018
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest while seating.
- Ensure guest are serviced within specified time.
- Able to answer any questions regarding menu and assist with menu selections.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Set tables according to type of event and service standards.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOP's are consistently implemented.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory, checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.
F&B EXECUTIVE
DASPALLA HOTEL
11.2018 - 03.2020
- Oversee daily operations of food and beverage services
- Ensure compliance with health and safety regulations
- Monitor and control inventory and budget
- Develop and implement menus and service standards
- Collaborate with vendors and suppliers for quality products
- Enhance guest satisfaction through high-quality service
- Conduct regular inspections and audits of facilities
- Handle customer complaints and feedback promptly
WAITER
CAFE4YOU
06.2024 - Current
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Taking food and drink orders, and engaging with customers to enhance their experience.
- Making recommendations by providing information about menu items, specials, and beverage options and using an upselling technique
- Deliver orders to the kitchen and ensure accurate and timely preparation.
- Serve food and drinks to customers in a professional and courteous manner.
- Handling customer inquiries and complaints professionally and in a good manner.
- Periodically check on guests to ensure satisfaction with the meal.
- Present bills and process customer payments accurately.
- Handle cash, credit cards, and other forms of payment.
- Set tables with appropriate utensils, glassware, and napkins.
Education
DIPLOMA - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
GOVERNMENT POLYTECHNIC
BERHAMPUR, ODISHA04.2010
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Outlook
- Skype
- Google Docs
- Zoom
- Microsoft Office
- Power Point
- Google Drive
LANGUAGE SKILLS
Mother tongue(s): ODIA
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
WAITER
CAFE4YOU
06.2024 - Current
F&B EXECUTIVE
DASPALLA HOTEL
11.2018 - 03.2020
F & B SUPERVISOR
THE PARK
02.2017 - 10.2018
F & B SUPERVISOR
RADISSON BLU PLAZA
10.2015 - 02.2017
CAPTAIN
THE GOLKONDA HOTEL
10.2011 - 08.2015
DIPLOMA - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
GOVERNMENT POLYTECHNIC
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