Dionysius Koh
Summary
Friendly Waiter/Bartender with eagerness to learn new recipes, new skillsets and ability to recommend items based on customer's preferences from memory and knowledge of the menu. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
8
8
years of professional experience
Work History
Waiter/Bartender
Brewerkz
11.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
National Service
SAF
11.2020 - 11.2022
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow NSFs.
- Built effective communication skills by liaising with diverse groups of people during NS
- Strengthened interpersonal skills through regular interaction with fellow NSFs.
Waiter
Itacho
09.2019 - 11.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Administrative Intern
WorkWorkCars
01.2019 - 09.2019
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Conducted research to assist with routine tasks and special projects.
- Kept track of deposits and monthly rental payments
- Assisted in setting up scheme to hire PHV drivers to drive for the company
- Timely dealt with road tax and installments for our fleet
- Input data into spreadsheets and databases.
Service Crew
Mcdonalds
10.2016 - 05.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
GCE N(A) - General
Punggol Secondary School
Singapore2018
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Cash Handling
- Guest Relations
- Problem-Solving
- Upselling techniques
- Adaptable and Flexible
Timeline
Waiter/Bartender
Brewerkz
11.2022 - Current
National Service
SAF
11.2020 - 11.2022
Waiter
Itacho
09.2019 - 11.2020
Administrative Intern
WorkWorkCars
01.2019 - 09.2019
Service Crew
Mcdonalds
10.2016 - 05.2017
GCE N(A) - General
Punggol Secondary School
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