Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Teacher
DIONNE HENG CHENG PENG

DIONNE HENG CHENG PENG

Senior Director

Summary

Experienced leader overseeing and enhancing operations with effective employee motivation and strict policy enforcement. Skilled in best practices, market trends, and regulatory requirements for infant, early childhood and student care operations. Adept leader with analytical business planning and problem-solving skills, proven success in coordinating operations across departments. Committed to optimizing operations, reducing costs, and improving organizational efficiency while ensuring high-quality services and products. Forward-thinking in goal setting, quality standards, and initiatives to efficiently achieve objectives.

Overview

31
31
years of professional experience

Work History

Senior Director, Franchise Management (Biz & Ops)

MindChamps
04.2023 - Current
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Consult & advice centre leaders to foster work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Advice & met with department supervisors, centre leaders and provided staff support to attain organizational goals.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
  • Led development of business operation processes and policies from HQ level to centre level.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Opened and closed centres and monitored operational or leadership changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained centre leaders in sales & business operational skills and enforced participation according to HQ SOP on developing key skills.
  • Planned, created, advice centre leaders to produce high quality standard in daily operations and to excel in customer relationship.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Lead, guide & frame centre business leaders on HQ initiatives, key events and collaborate with HQ different department in-charge
  • Audit & ensure centres' delivery in consistency, and issuance of demerit points when there is non-compliance
  • Maintain good rapport with business leaders and support them in running the business in alignment with HQ SOP

Senior Cluster Principal / Manager

GEH- NASCANS (COMM_BASED) / MULBERRY LEARNING (From Jul 2019)
01.2018 - 03.2023
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Maximized performance by monitoring daily activities and mentoring team of preschool & student care leaders.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Developed and maintained relationships with stakeholders and suppliers through continual communication and connection.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Performed annually reviews assessing each leader's performance and developed improvement plans.
  • Evaluated leaders' strengths and assigned tasks based upon experience and training.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

Cluster Manager

GEH - NASCANS PTE LTD (Nascans, School-Based)
12.2015 - 12.2017
  • Subsidiary Under Global Edu-Hub Pte Ltd), with my experience as a leader in the early childhood sector for many years, I joined Nascans as a Cluster Manager in Dec 2015.
  • I started off managing a school-based student care centre to get myself familiarise and understand more about the operational functions in a student care centre.
  • In April 2016, I managed to train up a successor to take over my student care centre while I stepped up in taking another 3 more centres, which in total 4 centres then.
  • My role will include the different centre auditing of their environment, administration, operational requirements and staff counselling if my centre managers could not handle them.
  • I have to also have regular meeting with the primary school HOD, vice-principal and Principals in discussion of how the student care can support the school better.
  • Establishing a positive and good working rapport with the school management is my responsibility as a cluster.
  • I also mentor and guide my centre manager to run the student care in operational and staff management leadership.
  • Regular meeting in the headquarters, bringing and cascading the latest regulations, SOPs and HQ workflow to my centre managers are also part of my job scope too.
  • As a cluster manager, I conduct regular cluster meeting with my team of centre managers in planning any upcoming activities and to review past events together.
  • In Aug 2016, I took on another 4 student care centres and in Jan 2017, I had another new centre and all in total I have to manage 9 centres.
  • Apart from my cluster role, I am given the opportunity to create the entire new administration work-flow, SOPs and filing system for our school-based student care.
  • In May 2018, I am given the opportunity to expand our student care into community-based locations which we have a total of 5 community-based student care centres till todate and the centre managers are to report to me.
  • This new challenge allow me to set up student care centre from scratch, which the environment and renovations are liaise by me.
  • During operational period, I have to work closely with the centre managers to bring up the centre enrollment and to handle the centres professionally and with quality.
  • Coaching the centre manager to work closely with parents being our clients is also important.
  • I will also step in to counsel the students if my centre manager are not able to do so too.
  • Apart from my cluster role, I created the whole set of SOPs, workflow charts and requirements for our community-based student care too.
  • With the new KCare onboard in 2019, I am also given a chance to handle KCare centres in Mar 2019, a total of 6 KCare centres.
  • I assist in managing the operational and curriculum matters in KCare, working closely with the KCare Supervisor to ensure alignment of the PEB curriculum carried out and centre operations / environment is according to MOE expectation.
  • Gathered, defined and refined requirements, led project design and oversaw implementation.

Senior Principal

Agape Little Uni. Pte Ltd
01.2012 - 12.2015
  • Supervised the entire preschool program to promote student growth and maintain safety for all attendees.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
  • Administered all facets of personnel policies and procedures, including conception, modification and approval of professional staff additions.
  • Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Coordinated yearly operations and staff budget, tracked expenses and documented actions.
  • Instructed small groups of teachers and students.
  • Established instructional practices driven through statistical performance data.
  • Established instructional practices driven by statistical performance data.
  • Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.
  • Defined and enforced student academic achievement standards in line with district goals and objectives.
  • Mentored newly hired educators and provided encouragement and feedback.
  • Managed all details regarding student discipline.
  • Communicated policies and procedures to students and parents regarding student behavior.
  • Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements.
  • Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions.
  • Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives.
  • Led meetings to convey policy changes, gather information and assess employee thoughts.
  • Built productive relationships with parents of students facing difficult situations at school or at home.

Franchise /Cluster Manager

Agape Little Uni. Pte Ltd
02.2009 - 12.2011
  • Current Salary: $5000 / month (Exclude transport allowance & bonuses) Work Description: SENIOR PRINCIPAL / CLUSTER: Inclusive of a Principal role with added responsibilities such as managing the younger principals in other branches, meeting and resolving conflicts between parents and school for amateur principals.
  • Coaching and training teachers, principals and parents directly to equip them with the necessary skills needed.
  • I will need to do counselling of children with challenging behaviours and work with their parents closely when the branch principal is not able to handle.
  • Similarly, counselling of teachers and parents when branch principal not able to fulfil, I will take over from them on top of my current role to manage a school.
  • PRINCIPAL: Before stepping up as a Senior Principal, I am a centre principal who handled all administration works such as monthly fees, basic accounting, child care link system, school internal portal, school logistics issues and etc.
  • I was given the opportunity to handle many human relationship matters such as relating to parents, government officers, suppliers and statutory boards officers, etc.
  • Being in my position, I need to manage and lead a group of teachers & novice principals beside running the show for my own centre, I will need to plan and coordinate events such as carnivals, workshops, celebrations and graduation concert for children and parents too.
  • Beside managing a school of more than a hundred and twenty children and thirty adults, I am also part of the team in developing our school curriculum including designing of workbooks and worksheets that are suitable for our preschoolers' needs.
  • Designing lesson plans and making of teaching materials are part of our curriculum project too.
  • Moving on as a principal, I enjoyed coaching the staff in their classroom set up, curriculum teaching and counsel them in their daily challenges.
  • I have also established good network with parents in a short time and enjoyed the partnership with them during my journey as a Principal.
  • Beside the above, I am also given the additional role as a Franchise Manager to manage the franchisee and meeting any potential franchisee at the front end.
  • Upon having a selected franchisee, my duties include following up with the franchisee’s venue selection, documentation requirements, centre’s renovation’s perspective, setting up of centre, interviewing of Franchisee’s staff and staff training, making sure centre get the license from ECDA etc.
  • I am also given the responsibility to issue invoices and delivery orders for all branches orders too.
  • However, once the finance department being established, they took over the task.
  • I am exposed to consolidate corporate portfolio, coordinating oversea trips, teachers training, staff/parents workshops, sourcing sponsorship for magazine publishing, dinner and dance for staffs 4 and lots more.
  • It is really an exciting journey with AGAPE Little Uni and allowing me to experience different diversity of the job scopes.
  • Learning and experiencing new or challenging situations and managing people are the most valuable skills which I have acquired here.

Principal

Agape Little Uni. Pte Ltd
03.2003 - 01.2009
  • I have entered into this industry being an assistant to the class teacher.
  • Assisting her to bathe, feed, change and look after the children were my roles being an assistant.
  • I do not have the skill in managing the children and very often was bullied by them.
  • I have then decided to take up basic course when I was chosen to be sponsored by another company.
  • Reasons for Application and Career Goal I am a cheerful, enthusiastic, positive and willing to learn team player.
  • I am looking for opportunity to grow further as a team leader or management role.
  • Being in the early childhood / student care (Education) industry for more than 24 years, I am always looking forward to new learning opportunities or trainings to upgrade myself.
  • I am always independently in-charge of projects on top of the daily expectation of my job requirements! It has always been exciting and fun to be able to handle projects such as overseas staff retreat, staff training, annual concert, etc.
  • It enhances my delegating and organization skills.
  • It also sharpens my leadership skill when I get my team to do the projects without complaints or delays.
  • Coaching and counselling children, teachers, other younger principals and parents become part of my responsibilities as a cluster manager as well.
  • Nevertheless, I enjoyed talking and working with 5 people.
  • With my experience in leading my team to attain a SPARK certified centre, going through the recertification process, working closely with government school management and setting up new centres in community-based have strengthened my skills in coaching the novice principals, centre managers better.
  • I aim to design the most practical and ideal training or workshop for teachers who need additional brush-up on soft skills and basic counselling skills.
  • Skills such as better communication with parents, relating well to peers, win-win home-school partnership, “Do’s and Don’ts” for feedback, etc which most of the above-mentioned are lacking in most of the preschool/student care staff.
  • Not only reaching out to the teachers, but parents will be my targeted partners too.
  • I hope to be able to tailor a suitable program which improves their parents partnership skills.
  • Working closely with parents when counselling their child is a must and I believe parents are always the first teacher to their child which will impact every child's learning.
  • I look forward to any new opportunities ahead! Expected Remuneration $6000 & above ; (Negotiable) 6.

Principal

BG Child Care
03.1999 - 02.2003
  • Handled all administration works such as monthly fees, simple accounting, child care link system, school logistics issues and etc.
  • I am also given the opportunity to relate to all types of people such as parents of the children, government officers, suppliers and statutory boards officers.
  • Design and plan the curriculum framework for the teachers to teach.
  • Manage and lead a group of teachers to run the whole centre, planning of events such as celebrations and graduation concert for children.
  • Teach children from age 7 yrs to 12 yrs (BASC) which includes mentoring and counseling them.
  • Have to teach and take classes when teachers were on leaves.

Child Care Teacher

BearyHug Child Care
08.1996 - 12.1998
  • I have decided to build my career in the early childhood industry as I love kids very much.
  • Hence, I have decided to take up courses available for early childhood industry and continue from here.
  • My company had sponsored me for Basic, Intermediate and advanced course in early childhood.
  • Being a class teacher, I have to take responsibility of all children in my class.
  • I was given the opportunity to take children of PG, N1, N2, K2 class before.
  • Making sure that the class attendance was marked, collecting all response/reply slips, keep communicated with all parents in our class, make sure that the curriculum was taught and children improved socially, intellectually, physically and emotionally under our care.
  • On top of being a class teacher, I was given the opportunity to be the in-charge of petty cash, stationery, and welfare.
  • I even assist the principal in new children enrollment and in-charge of ad-hoc projects such as parenting workshop, parties, outings, or concerts, etc.

Child Care Teacher Assistant

Ellenwise Child Development
01.1995 - 01.1996
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Meticulously sanitized toys and play equipment.
  • Monitored each student's educational progress with individualized charts and files.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Education

Bachelor of Science, BACHELOR OF SCIENCE - Title

EARLY CHILDHOOD LITERACY Institute/University : WHEELOCK COLLEGE

Diploma -

EARLY CHILDHOOD Institute/University : WHEELOCK COLLEGE

Certificate in Infant & Toddler -

SEEDS INSTITUTE

Advance Certificate in ECCE - ECCE Leadership

NIE

Intermediate Certificate in ECCE -

KLC

Fundamental Certificate in ECCE -

KLC

CHILD FIRST AID COURSE -

MHI

Food And Hygiene Course

WSQ
2019

Skills

  • 2017 - WSQ SCC Cert
  • 2016 - CEFC INTENTIONAL DISCIPLESHIP TRAINING
  • 2013 - CEFC M2 LAY COUNSELLING TRAINING (INTEGRATED)
  • 2010 - CEFC BASIC PEOPLE-HELPING SKILLS2004 - MICROSOFT POWERPOINT 2000
  • 2003 - OUTDOOR CONSULTANTS TEAM AND EFFECTIVE COMMUNICATION
  • 2000 - NTUC COMPUTER TRAINING CENTRE MICROSOFT OFFICE SPECIALIST IN WORDS 2000 (CORE) PROGRAM
  • 1998 - BMC BOOK KEEPING (BEGINNERS)
  • 1995 - OUTWARD BOUND SINGAPORE OUTWARD BOUND COURSE
  • 1993 - TMC COMPUTER BASIC

Accomplishments

  • Lead 2 preschool centres to attain SPARK accreditation
  • Collaborated and supervised a team of 45 staff overseeing the team in expansion from 1 level to 2 levels of capacity
  • Successfully host minister, Mr Chan Chun Sing in a preschool centre and partnered ECDA in releasing a media coverage in 2012
  • Successfully build a centre enrollment from 40 with bad reputation to full capacity and long waitlist in 2 years
  • Successfully retrieved bad debt of centre from parents who owed more than $6000 in accumulation
  • Set up more than 5 new centres in 6 years and successfully confirmed 4 new franchisee centres over a period of 2 years
  • Successfully set up a new centre from scratch with zero enrollment to 287 students in 3 years
  • Successfully organized and planned company 15th years anniversary with Singapore Book of Records participation
  • Planned, organized and completed more than 10 years of big scale graduation concert for 200 graduands
  • Successfully planned, organized and lead more than 250 staff for an overseas staff retreat to Thailand-Bangkok
  • Have received the Most Outstanding Leader award from company nomination
  • Have successfully received ECDA scholarship and completed my Bachelor Degree in Early Childhood Education with their requirement

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Senior Director, Franchise Management (Biz & Ops)

MindChamps
04.2023 - Current

Senior Cluster Principal / Manager

GEH- NASCANS (COMM_BASED) / MULBERRY LEARNING (From Jul 2019)
01.2018 - 03.2023

Cluster Manager

GEH - NASCANS PTE LTD (Nascans, School-Based)
12.2015 - 12.2017

Senior Principal

Agape Little Uni. Pte Ltd
01.2012 - 12.2015

Franchise /Cluster Manager

Agape Little Uni. Pte Ltd
02.2009 - 12.2011

Principal

Agape Little Uni. Pte Ltd
03.2003 - 01.2009

Principal

BG Child Care
03.1999 - 02.2003

Child Care Teacher

BearyHug Child Care
08.1996 - 12.1998

Child Care Teacher Assistant

Ellenwise Child Development
01.1995 - 01.1996

Diploma -

EARLY CHILDHOOD Institute/University : WHEELOCK COLLEGE

Certificate in Infant & Toddler -

SEEDS INSTITUTE

Intermediate Certificate in ECCE -

KLC

Fundamental Certificate in ECCE -

KLC

CHILD FIRST AID COURSE -

MHI

Food And Hygiene Course

WSQ

Bachelor of Science, BACHELOR OF SCIENCE - Title

EARLY CHILDHOOD LITERACY Institute/University : WHEELOCK COLLEGE

Advance Certificate in ECCE - ECCE Leadership

NIE

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