Dion Liew
Summary
Proactive, self-individual with experience in managing global operations and optimizing partner relationships within fast-paced, data driven environments. I’m looking to leverage my background in problem solving, process improvements and large scale operations into a Trust and Safety role
Overview
6
6
years of professional experience
1
1
Certification
Work History
Street View Global Lead (Fleet)
Google Asia Pacific Via Cognizant
08.2021 - Current
- Leadership: Provide leadership and guidance to a team, driving the planning, execution, and continuous improvement of processes
- Cross-Regional Collaboration: Facilitate intensive cross-regional collaboration to ensure that projects are aligned with global objectives, local requirements and operational budget
- Operational Excellence: Generated data-driven insights and developed strategies that enhance performance and reduce downtime
- Stakeholder Engagement: Act as the primary point of contact for key stakeholders, ensuring clear communication, alignment on project goals, and successful execution of strategic initiatives across regions.
Street View Regional Fleet Planner (APAC)
Google Asia Pacific Via Cognizant
10.2020 - 08.2021
- Vendor and Stakeholder Management: Managed a network of over vendors across APAC region. Built strong vendor relationships to drive performance excellence and reduce operational downtime
- Operational Excellence: Spearheaded the creation of a global SOP for the fleet program, reducing process uncertainty and enhancing safety compliance. Developed and enforced SLAs that improved efficiency and reduced idle time for assets
- Strategic Planning and Risk Management: Identified operational risks and implemented mitigation strategies. Proactively developed operational rollout plans, ensuring readiness for new launches through accurate forecasting
- Performance Analysis: Led deep-dive analyses to redefine key success metrics, providing critical insights for operational decision-making.
Operations Supervisor
Unicorn Limo Pte Ltd
08.2018 - 10.2020
- Performance Management: Analyzed driver performance data to design and implemented a compliance framework, enhancing fraud detection and improving KPIs. Led investigations into anti-fraud activities, leveraging data-driven insights
- Operations Leadership: Directed the growth of fleet strength and operations, collaborating with vendors to align with strategic goals. Developed and executed operational roadmaps, optimizing processes for cost efficiency and scalability
- Budgeting and Cost Control: Managed OPEX budgeting, ensuring adherence to financial goals while driving cost efficiency improvements.
- Stakeholder Communication: Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Education
Bachelor of Business (Logistics and Supply Chain Management) -
SIM(GE) - Royal Melbourne Institute of Technology
12.2017
Skills
- Google Suite applications
- Excel
- SQL (basic)
- Dashboard creation
- Google Data Studio
- Operations Excellence
- Global Operations Experience
- Vendor and Stakeholder management
- Process Improvement
- Data-Driven Decision Making
Certification
- Google Analytics for Beginners
- Scrum Master Certified (SMC)
- Class 3 Driver’s License
Timeline
Street View Global Lead (Fleet)
Google Asia Pacific Via Cognizant
08.2021 - Current
Street View Regional Fleet Planner (APAC)
Google Asia Pacific Via Cognizant
10.2020 - 08.2021
Operations Supervisor
Unicorn Limo Pte Ltd
08.2018 - 10.2020
Bachelor of Business (Logistics and Supply Chain Management) -
SIM(GE) - Royal Melbourne Institute of Technology
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