Dinulie Sameeksha

- Rostered around different modalities such as MRI, X-Ray, Computed Tomography, BMD, Ultrasound.

- Worked closely with radiographers to prepare patients and room for scans including changing of patients, transferring of patients, “time-out” before scans, loading contrast and topping up equipment for rooms.

- Registering patients

- Knowledge of medical terminology, basic patient interaction skills.

- Helping to position patients according to the scan.

- Monitoring patients’ reaction to radiation exposure during examinations and observing for signs of discomfort.

- Assisted nurses in monitoring vital signs, and documenting patient progress for better treatment outcomes.

- Boosted patient satisfaction by promptly addressing concerns and resolving issues professionally.

- Treating patients with the best level of care

- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.

- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

-Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Picking and packing various medications and even preparing liquid suspensions.
• Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
• Facilitated efficient patient flow by collecting payments, handling insurance verifications, and processing referrals in a timely manner.
• Dispensing medications and addressing concerns and answering questions to ensure satisfaction and understanding.
• Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
• Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.

- Worked closely with fellow colleagues and healthcare professionals such as pharmacists to ensure smooth daily operations

- Handled cashiering

- Tele pharmacy service for customers when serving pharmacist is not around

- Recommend appropriate medications/ supplements for customers

- Maintained store’s image through cleanliness, arranged items for weekly promotions.

- Designing promotional leaflets.

- Demonstrate the operation of blood pressure monitors and glucose meters to customers

- Pick and pack medications for the pharmacist

- Receiving and returning stocks

- Handled Grab Mart and Food Panda orders

- Completed daily sales declarations for the store

- Handled cashiering

- Pick and pack medications into packets

- Assist customers in getting the appropriate medication/ health supplement

- Receiving stocks

- Attending talks from different vendors to learn more about their products.

- Sharing necessary information with customers when recommending products.

- Worked closely with fellow colleagues and healthcare professionals including doctors and nurses to ensure smooth daily operations

- Ushered patients systematically

- Registered patients accurately and discharged patients timely

- Handled disputes from patients

- Honed patient interaction and education through tasked responsibilities

- Cooperated as a team in facilitating day-to-day operations

- Improved communications through interactions with customers

- Performed detailed checks for inventory management

- Organized packing and labelling of products