DINUL HUDHA

• Assist in the development and execution of the overall process improvement strategy, ensuring alignment with organizational goals and objectives.
• Identify opportunities for optimization through comprehensive analysis of existing processes, systems, and workflows.
• Collaborate with cross-functional stakeholders to gather feedback, address challenges, and identify potential areas for enhancement.
• Conduct process assessments to detect inefficiencies and bottlenecks, recommending solutions for streamlining operations.
• Analyze data and performance metrics to evaluate the efficiency of current processes, identifying areas for improvement.
• Support the planning and execution of improvement projects, including defining project scope, objectives, timelines, and resource allocation.
• Monitor and assess the effectiveness of implemented improvements, ensuring consistent progress towards key performance indicators (KPIs).
• Prepare and present detailed reports, dashboards, and updates to senior management, showcasing the outcomes and impact of process improvement initiatives.
• Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

Commercial and financial operations stay aligned through sales analysis, financial analysis, project account management, procurement support, contract staff hiring support, administration, and related responsibilities; cross-functional coordination with customers, department manager, project managers, procurement, and business analyst and finance management team supports effective delivery.

• Executed end-to-end customer sales workflow by generating sales quotations per margin guidelines, tracking and following up on sales enquiries and prospects, and coordinating timely deliverables and invoice processing.
• Develop financial analysis by evaluating and presenting the key financial report for the department in comprehensive aspects to the commercial team and Manager
• Conduct monthly financial presentation of all the ongoing projects, including planning and managing of cash flows
• Maintain and control project expenditures to avoid deficits
• Provide support to Project Managers to keep track and maintain project costs within planned budget
• Focal point of project account management for the entire department
• Create project account for a new start-up projects, ensure compliance of project governance and close coordination with Finance team
• Assist Project Managers by gathering data, advising on any existing commercial/financial planning approaches
• Facilitate invoicing and payment related matters upon project and services completion
• Lead in planning of monthly project closeouts and manage committed costs
• Delivered accurate procurement processing through purchase order requisitions, purchase order management, system store receiving for entire department, and cost application to project module for non-inventory and inventory purchases using Oracle and EPIC powered by Coupa.
• Maintain metrics to keep an effective tracking system of purchase requisitions and orders and monitor timely issuance of purchase orders
• Provide support in planning and to execute in hiring of contract staff

• Coordinate air freight shipments and transport arrangement
• Process customer bookings promptly and accurately
• Export permit declarations and custom clearance
• Work closely with internal departments and coordinate customer’s shipment
• Liaise with overseas agents
• Handle customer enquiries, rates and quotation
• Build and maintain good rapport with customers to fulfill their requirement
• Liaise and sourcing for the cargo space with different Airlines to plan flights destination
• Assist in the preparation and reviewing of LC documentation
• Troubleshoot shipment issue

• Provide secretarial and administrative support to Managing Director
• Maintain all database of training and coaching conducted by trainer
• Support in preparation of handouts – research related contents
• Register for participation in workshops/seminars
• Filing and record keeping of documents and contacts
• Manage emails and follow-ups
• Coordinate meetings and appointments
• Handling monthly claims
• Consolidate and update of tasks’ status weekly and monthly to Managing Director
• Making overseas travel arrangements including applying visa, booking of air tickets and accommodations
• Arranging and scheduling appointments with overseas clients
• Organise event in collaboration with Starhub