Dino Tan
Singapore
Summary
Experienced Executive/Team Lead for Operations Control Center at Strides Digital with a proven track record of success in handling SAF Commercial Vehicles indentment since January 2023. Proficient in writing and executing policies and SOPs, as well as building and testing systems. Skilled in making refinements to operations, managing SLAs and KPIs, and overseeing administration functions. Adept at leading project works, conducting staff hiring and interviews, and managing scheduling. Accomplished in creating a Security Management Plan that received approval from authorities. Strategic thinker who plans staff rosters to meet SLAs and KPIs, proposes and gains approval for hiring additional headcounts, and suggests and obtains approval for an internal "all-in-one" system.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive/Team lead for Operations Control Center
Strides Digital
01.2023 - Current
- Dealing with SAF Commercial Vehicles indentment
- Involved in Policies, SOPs write-up & execution
- System building, testing or Setup
- Refinements to operations
- SLA & KPI management
- Administration function
- Project works
- Staff hiring, Interviews & recommendations, scheduling
- Created Security Management Plan and obtained approval from authorities
- Planned staff roster to meet SLAs & KPIs
- Suggested and gained approval for hiring of additional headcounts
- Suggested and gained approval for internal 'all-in-one' system
Procurement Executive
Mindox Techno Pte Ltd
07.2022 - 09.2022
- Company Overview: semiconductor industries
- Semiconductor industries
- Left due to unstable condition of company structure and processes
Senior Business Operations Supervisor
Transit Link Pte Ltd
09.2014 - 07.2022
- Company Overview: Subsidiary of LTA
- Lead the following section: Private Education Institution (PEI) Concession Scheme, Concession Personalisation Centre (Production/Printing), NON MOE Concession Scheme, Corporate Encoding, Refunding and Bulk purchase
- Conducts hiring/recruitment interviews and selection of best fit candidate
- Consultative and mentorship training of junior Supervisors or new hires
- On work processes, planning and system upgrades
- Performs quarterly & annual performance appraisals for 1st level approval
- Build and prepare reports for Executives
- Advisory to business needs to HOD
- Tracks, monitor & procure consumables or spare parts for department
- Upholding of PDPA for commuter’s database management
- Does user acceptance testing for new system or upgrading works
- Conducts onboarding for new hires and exit interviews
- Refined filing of necessary documents for safe keeping and for future audit
- Subsidiary of LTA
- Achievements: Overhauled entire production process with new machinery and achieved higher production levels (from 1k to over 4k)
- Achieved timely production during peak periods by early & precise planning
- Redefined Concession scheme processes to better serve commuters
- Redefined Encoding, refunding & bulk purchases to better serve organizations
- Iterate and promotes paperless administrational work process
- Created manuals for ease of operation
- Achieved B grading for external audit
- Setup & followed up procurement process for machinery and spare parts
- Alarm standby officer for specific sales outlet at MRT stations or bus interchanges
- Social & Recreation Committee – Treasurer (2015)
- Reason for Leaving: Being forced to transfer to frontline where hours and work days are longer
Senior Supervisor
JK Integrated Pte Ltd
10.2012 - 07.2014
- Company Overview: Entertainment / Media
- Fully in-charge of fruit machine room/floor & all customer related matters
- Eg
- Care & comfort, machine maintenance, housekeeping, beverage ordering, stock & inventory and vendor/supplier management
- Entertainment / Media
- Reason for leaving: Company unstable
Operations Supervisor
PSA CLUB
04.2011 - 09.2012
- Company Overview: Non-Profit Organization / Social Services / NGO
- Oversee all aspect of Club operations including administrative works, jackpot operations, collections of monies, building maintenance, housekeeping & general landscaping or sanitary works, gym / club membership, carpark maintenance & administration, club's security & fire prevention
- Event, facilities & Karaoke lounge management
- Handles gym equipment sourcing & ordering of spare parts
- Build reports for submission to management
- Non-Profit Organization / Social Services / NGO
- Reason for leaving: Seeking better prospect
Projects & Operations Manager
SH Donut Empire Pte Ltd
02.2008 - 03.2011
- Company Overview: Retail / Merchandise
- Overall in charge of managing Singapore’s branches (2 cafe, 1 franchise outlet, 4 kiosk & 6 retail outlets), handles all aspect of business
- Training, administration, procurement of raw materials or business necessaries, inventories, payroll, HR, Events set up, school projects, catering, customer enquires/feedbacks/recovery
- Handles projects like, opening new outlets/kiosk, POS system, Logistic & warehousing, vendors or suppliers management, maintenance and housekeeping
- Retail / Merchandise
- Reason for leaving: Company unstable and went bankrupt
Shop Manager
The Moomba - Tuck Shop (Cafe & deli)
10.2006 - 01.2008
- Company Overview: Food & Beverage / Catering / Restaurant
- Responsible in building/improving the business, in terms of sales & popularity
- Building trust with customers & re-vamp of delivery service
- Does procurement of raw materials
- Food & Beverage / Catering / Restaurant
- Reason for leaving: Head Hunted
Branch Manager
Bread Talk Pte Ltd
10.2002 - 09.2006
- Company Overview: Food & Beverage / Catering / Restaurant
- Overall in charge of 4 branches, handles all aspect of business
- Training, administration, inventories, ordering, payroll, maintenance, housekeeping etc
- Food & Beverage / Catering / Restaurant
- Reason for leaving: Better offer
1st Asst. Manager
McDonald’s Restaurant Pte. Ltd.
12.1999 - 09.2002
- Company Overview: Food & Beverage / Catering / Restaurant
- Assisting the Restaurant Manager in managing the operations, staff matters, training & business results
- Supervises all other managers, ensuring individual task is completed timely & meets standards
- Managed restaurant’s systems, that is; Crew scheduling, Management & Crew training, payroll, incentive programs, profit & loss, maintenance & repairs, Quality Service & Cleanliness standards, inventories & orderings, Crew morale
- Serve as primary assistant to the restaurant manager in achieving results
- Ensure customers’ visit to the restaurant meet or exceeds their expectation thru high standards in QSC
- Responsible for sales growth, Management of all budgeted lines & expenses
- Food & Beverage / Catering / Restaurant
- Reason for leaving: Head hunted
Education
Diploma - NCC Diploma in Computer studies
Informatics Computer School
01.1992
Primary/Secondary School - Principle of Accounts
Beatty Secondary School
01.1990
Skills
- Content Management
- HTML5
- CSS3
- Microsoft Excel
- Payroll
- Inventory
- Profit & Loss
- People Management
- Human Resource
- MS Office Applications
- Building Maintenance
- Housekeeping
- Cost Control
- Vendor Management
- Events Coordination
- Logistics Management
- Equipment Maintenance
- Repairs
- Business Administration
- Ordering
- Procurement
- Cooking
- Jackpot Operations
- Clubhouse Operations
- Accounting Knowledge
- Team player
- Innovation management
- Corporate governance
- Customer focus
- Problem resolution
- Administrative skills
- Training and development
- Operations management
- Customer-oriented
- Quality management
- Staff training
- Staff motivation
- Inventory control
- Employee scheduling
- Project management
- Purchasing
- Facility management
- Staff development
- Project planning
- Operations oversight
- Workflow planning
- Staffing
- Procedure implementation
- Performance evaluations
Languages
English
Chinese
Assessments
02/25/10, 38/40
Referrals
- Kenneth Ho, Projects Cum Operation Manager, Strides Digital Pte Ltd, On request only
- Ernest Yeo (Mr), HR Executive, Transit Link Pte Ltd, On request only
- Grace Choo (Ms), HR Manager, Mindox Techno Pte Ltd, On request only
- Mark Lim (Mr), Projects & Operations Director, SH Donut Empire Pte Ltd, 9180 2661
- Bee Yeng, Ng (Ms), Restauranteer (Manager), McDonald’s Singapore Pte Ltd, 8862 2728
Personal Information
- Age: 50+
- Expected Salary: SGD 4800
- Notice Period: 2 weeks to 1 Month
- Date of Birth: 01/01/74
- Gender: Male
- Nationality: Singaporean
Certification
RET-CIE-3001-1.1 Content Management-3 / WSQ HTML5 & CSS3
WSQ Microsoft Excel (advance level)
WSQ CoA Operation Technology Fundementals
Accomplishments
- Achieved 100% for customers and Supervisory Satisfaction through effective online Surveys.
- Achieved 98% fulfillment rate for all of SAF commercial vehicle needs through effectively engaging Commercial Transport Providers with entire team's hard work.
- Achieved all KPIs and SLAs of contracted services with minimal impact to deliverables and minimal cost of liabilities.
- Assisted with promulgation of Transport Regulations
- Produced with approval of
a> Internal Working Instructions as a training & contract
binding documentation
b> Security Management Plan, detailing requirements for
operations, internet & systems.
c> Detailed Business Continuity Plan
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- NTWU - National Transport Workers' Union
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave4-day work weekPaid time offPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company Retreats401k matchCareer advancementTimeline
Executive/Team lead for Operations Control Center
Strides Digital
01.2023 - Current
Procurement Executive
Mindox Techno Pte Ltd
07.2022 - 09.2022
Senior Business Operations Supervisor
Transit Link Pte Ltd
09.2014 - 07.2022
Senior Supervisor
JK Integrated Pte Ltd
10.2012 - 07.2014
Operations Supervisor
PSA CLUB
04.2011 - 09.2012
Projects & Operations Manager
SH Donut Empire Pte Ltd
02.2008 - 03.2011
Shop Manager
The Moomba - Tuck Shop (Cafe & deli)
10.2006 - 01.2008
Branch Manager
Bread Talk Pte Ltd
10.2002 - 09.2006
1st Asst. Manager
McDonald’s Restaurant Pte. Ltd.
12.1999 - 09.2002
Primary/Secondary School - Principle of Accounts
Beatty Secondary School
Diploma - NCC Diploma in Computer studies
Informatics Computer School
Quote
Work begins when the fear of doing nothing at all finally trumps the terror of doing it badly.
Alain de Botton
Software
Microsoft 365 suite
Interests
Chilling at home, Cooking & mobile games
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