Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
Receptionist
Dinihsha Ravindran

Dinihsha Ravindran

Johor Bahru

Summary

I am an eager, self-motivated, trustworthy, responsible, and hardworking individual. I work effectively in a team setting as well as on my own initiative; I am adaptive to all demanding scenarios and perform well under pressure. I follow rigorous deadlines and am a well-organized and methodical individual. I have good interpersonal skills and a strong desire to learn. In addition, I frequently seek out new duties in a variety of job settings. I take an aggressive and dynamic attitude to work and accomplishing tasks. I am resolute and decisive. I seek for and develop opportunities. Along with all of this, I am also a wonderful fun and cheerful person, honest and timely, and I prefer to make objectives for myself that I will attain, and I am good at listening and communicating. I have a creative mind and am constantly ready for new challenges. I have good time management skills. My ambition is to flourish in my job and become a valuable asset.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Administrative Assistant Cum HR Support

Tri-Star Industries Pte Ltd
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Customer Service Officer

Philips
12.2022 - 06.2023
  • Greet and welcome customers, provide office and administrative support, and manage incoming and outgoing calls and emails.
  • Assist management in maintaining proper and seamless operations.
  • Advice customers based on the product issue; categorize products as under warranty or out of warranty.
  • Create RMA cases based on the product issue, notify customers when the products are ready for pickup or advise customer delivery schedule.
  • Arrange truck for delivery of products to customers and democratize them how to use the products in question.
  • Preparing invoices for consumer's over‑the‑counter purchases and out‑of‑warranty repairs, collecting cash and cashless payments, and updating sales payments on the SAGE system (ACCPAC).
  • Observing consumer feedback on product and service experiences, as well as handling and resolving client complaints or issues.
  • Maintain the cleanliness of the Service Centre and front counters.
  • Training and handling new employees, reporting to manager on the performance of the trainees.
  • Handling stock count and occasionally carrying out management‑directed tasks.

Customer Service Officer

Maker Trading Pte Ltd
11.2021 - 11.2022
  • Attending to walk‑in clients, performing office and administrative tasks, communicating with customers via phone and email, and giving quotations to customers according on their requirements, such as the type of materials to be stored, storage size, storage location, and whether or not the storage is air‑conditioned.
  • Answering client inquiries via WhatsApp, email, and phone.
  • Follow up with potential customers via email and WhatsApp, monitor warehouse operations on a regular basis, send work orders to warehouses based on customer storage box location, check and update customers' payments on alternate days, handle cash box and cashless payments, update files and customer payments on WMS, and manage and update warehouse event files on a daily basis.
  • Completing the tasks assigned by management on a timely basis.

Inventory Admin Cum CS Officer

Dhl Supply Chain
02.2017 - 06.2020
  • Overseeing, manage inventory control and warehouse operations, including receiving, storage, and distribution of materials and equipment.
  • Prepare reports on inventory operations, stock levels, and adjustments; Receipt of material or accounting for deliveries and stock.
  • Arrange and coordinates transportation for local and overseas shipment, if any.
  • Evaluates deliveries, shipments, and stock levels to improve inventory control procedures.
  • Monitoring fuel and diesel consumption.
  • Assign and coordinate usage of vehicles, Lorries, and machineries according to site demand and coordinate with internal and external parties for all deliveries and shipment.
  • Assisting in Logistics Manager for administration, up keeping and record.
  • Occasionally carrying out management directed tasks.

Education

Sijil Pelajaran Malaysia (SPM) -

Sekolah Menengah Kebangsaan Seremban Dua
01.2010 - 12.2014

Skills

Computer Literacy Microsoft Office (includes Word and Excel) Multitasking Willingness to Learn Communication Skills Customer Oriented Critical Thinking Management Skills Creativity Interpersonal Skills Active Listening Adaptability Office Administration Data Entry Filing Mail Handling Time Management Appointment Scheduling Customer and Client Relations Meeting Planning Invoice Processing Minute Taking Workflow Optimization

Personal Information

  • Date of Birth: 10/25/97
  • Gender: Female
  • Nationality: Malaysian
  • Marital Status: Single
  • Place of Birth: Malaysia

Software

Salesforce

AX - ERP System

Zendesk

WMS

Sage 300 - ERP System

Zoom

Slack

Timeline

Administrative Assistant Cum HR Support

Tri-Star Industries Pte Ltd
07.2024 - Current

Customer Service Officer

Philips
12.2022 - 06.2023

Customer Service Officer

Maker Trading Pte Ltd
11.2021 - 11.2022

Inventory Admin Cum CS Officer

Dhl Supply Chain
02.2017 - 06.2020

Sijil Pelajaran Malaysia (SPM) -

Sekolah Menengah Kebangsaan Seremban Dua
01.2010 - 12.2014

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Dinihsha Ravindran