Dinie Jamaludin

Business Development & Events Management

• Managed all business inquiries and draft client agreements supported sales requirements, from conceptualising concepts to and presenting proposals.
• Handled budgets and liaised with each internal and external stakeholders.
• Enhanced client satisfaction ratings by management and coordinating the functions of 10-30 staffs to ensure quality delivery outcomes.

Front Of House Management & Customer Service Relations

• Headed a team of 7 employees including recruiting and training in promotional and effective practices.
• Created & evaluated existing plans, processes and services to identify opportunities for improvement.
• Expertly managed queries and comments on events and reservations via social medias, direct calls and email.

E-commerce Platforms

• Project lead of Shopify,Quandoo,Sevenrooms,Inline,Hubster & all Food Delivery platforms.
• Successfully lead and curated a web experience application.
• Inventory management and record compilation of knowledge report,trends and programmed the operation's workflow and processes.

Brand Coordination & Marketing

• Interdepartmental collaboration for marketing/social calendar, product brochures, eDMs and social media activation while coordinating with third-parties in the product delivery process.

Events Management / Stakeholders Engagement

• Managed day-to-day operations including venue usage, spaces handing and taking over, site recces for internal and external stakeholders, and other events queries.
• Built and maintained strong, long-lasting client relationships, and assisting with multiple client requests while conducting research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
• Established excellent rapport with vendors and negotiated contracts while managing projects from the conceptualization stage to its completion
• Ensured the smooth administrative processing i.e; Budgeting and procurement, and timely reporting of post-event implementations.

Facilities

• Developed a Standard Operating Procedure and Venue Defect Report for recording maintenance work & quarterly routine checks on venues.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
• Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.

SPECIAL ACHIEVEMENT

• Promoted from Events Executive to Senior Executive, Facilities & Events Management within 16 months with wider job responsibilities including managing the Venue Defect Reports.
• Accomplished additional duties as staff welfare committee member for 2017 and co-organised internal events for 50-250 staff including monthly programs, sports-meets, festive celebrations and Staff Appreciation Night.
• Main liaison officer / Project Manager for Children's Biennale Opening 2017-2019, Singapore Fashion Week 2017-2018, NDP Event Venue Usage 2019 and European Union Film Festival 2019 (EUFF).

Programme Management

• Conceptualised program proposal and managed schedules for school outdoor programmes. Interviewed candidates for project based on client's requirements, trained candidates on facilitating, activities.

Logistics & Operations

• Supervised staff and assessed sites regularly according to safety and security standards whilst maintaining high standards of customer service.

Capacity Development

• Successfully supervised a department of about 15-40 members per project and conducted After Action Reviews, re-trainings and developmental training plans.

Stakeholders Engagement

• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments while ensure all practices are within government regulations.

Environmental Conservation Education

• Programs are conceptualized and facilitate team building, adventure trails, and classroom learning for students and corporate clients. Recruited approximately 50 volunteers specifically for the organization's annual award ceremony, the 2014 Green Carpet Awards.

Business Development

• Managed all business enquiries and drafted agreements based on sales requirements.

Capacity Building

• Hired and trained about 30 part-timers on product knowledge and conducting training in the areas of facilitation and adventure trails.

Social Media Marketing

• Maintained brand's Facebook, Twitter & Instagram accounts including photo, video, content editing and furnishing.