DINESH RAJAKUMARAN
Summary
Young Professional with dedicated Customer Service providing customer service existing skills from part-time work with determined to be an asset to any customer service team by providing positive experiences.
Overview
3
3
years of professional experience
Work History
Customer Service
CC Private Gym
12.2022 - 08.2023
- Regular meet and greets customers throughout the facility, provide assistance and advice on enquiry
- Ensuring gym floor are kept tidy and clean during staffed hours
- Induction and demonstrating safe use of equipment (requires physical exertion).
- Perform opening / closing duties with detailed handover
- Answer all incoming calls,/messages handle guest feedback & inquiry professionally, take
- ownership of the issues/enquiries and direct accordingly.
- Assist queries of membership, terms and conditions, operations, complaints to standard company policies and procedures.
Eye Centre
SGH
01.2022 - 11.2022
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Contributed to the growth of the practice, assisting in marketing efforts and promoting available services.
Facilities Coordinator
International School Dover
02.2021 - 12.2021
- Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Event Executive
A Team Event Management
07.2020 - 01.2021
- Responsible for leading and supporting the planning of multiple event.
- Manage event from initial planning
- Ensure project documents are completed
- Always ensure safety compliances by the project team
- Be client-facing and be accountable for deliverables to clients within agreed timeline
- Ensured compliance with all relevant regulations, obtaining necessary permits and licenses for events as needed.
- Collaborated with cross-functional teams to develop innovative event themes and creative concepts that engaged attendees.
- Utilized social media platforms effectively to promote events, engaging target audiences through compelling content creation.
- Managed all aspects of travel arrangements for speakers and VIP guests attending events, ensuring a positive experience throughout their stay.
- Supervised on-site event staff for smooth execution of planned activities while maintaining high safety standards.
Education
N Level
Henderson Sec School
01.2017
Skills
- Customer Service
- Communicating skills
- Microsoft Office
- Positive Attitude
- Patience Maintenance
- Time Management
- Leadership
- Problem-solving
- Adaptability
- Written Communicate
- Product and Service Knowledge
Timeline
Customer Service
CC Private Gym
12.2022 - 08.2023
Eye Centre
SGH
01.2022 - 11.2022
Facilities Coordinator
International School Dover
02.2021 - 12.2021
Event Executive
A Team Event Management
07.2020 - 01.2021
N Level
Henderson Sec School
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