Dinesh Kumar R
Summary
With a total of 5.75 years of experience with application and linux support along with incident, problem and change management been exposed to various skills and a demanding live environment. Keen to learn new skills and keep myself updated with new products/technology related to my role. Other skills include consuming REST APIs, troubleshooting issues on Java application, writing SQL queries, writing Linux scripts, Pager Duty Setup and Integration, Status page setup and integration.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering [Number] years of experience in [Industry].
Bilingual individual with incident event analysis and follow up expertise. A confident Incident Manager with extensive knowledge in technology monitoring tools and priority incident recommendations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Motivated Linux System Administrator with proven knowledge in various open-source operating systems. Committed to improving network uptime and system availability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Infrastructure Specialist
AB-InBev Pvt Ltd
2022.12 - 2024.01
- Linux administration, AWS, Datadog monitoring, PagerDuty integration
- Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.
- Increased system reliability through regular software updates, hardware upgrades, and rigorous testing procedures.
- Streamlined IT processes by automating routine tasks using scripting languages like PowerShell and Python.
- Conducted thorough assessments of existing infrastructure to identify opportunities for improvement and cost reduction measures.
- Improved system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
- Ensured high availability of critical systems by proactively monitoring server health and addressing potential issues before they escalated.
- Developed scripts for automating routine tasks, reducing human error and increasing overall efficiency in the administration process.
- Resolved complex technical issues promptly by leveraging strong troubleshooting skills and root cause analysis techniques.
- Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity.
- Conducted regular audits of system logs to identify potential vulnerabilities or unauthorized activities within the IT environment.
- Actively participated in disaster recovery planning exercises to ensure preparedness for any unexpected events that could impact critical systems.
- Contributed to incident response efforts as needed to address urgent situations quickly and effectively.
- Implemented monitoring tools for real-time analysis of system performance, allowing for proactive identification of potential issues before they impacted users.
Infrastructure Specialist
Tek Systems
2021.03 - 2022.12
- Critical Incident management, Reactive and Proactive problem management, Change Management, PagerDuty integration
- Improved major incident resolution times by implementing efficient processes and communication strategies.
- Reduced downtime during incidents by proactively identifying potential risks and mitigating them in advance.
- Streamlined incident management procedures with the development of clear guidelines and standardized workflows.
- Boosted customer satisfaction levels by ensuring timely and effective responses to major incidents.
- Collaborated with cross-functional teams for faster incident resolution and improved service quality.
- Developed strong relationships with key stakeholders to facilitate smooth coordination during crisis situations.
- Increased visibility of major incidents through the creation of comprehensive dashboards and reports for senior leadership review.
- Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
- Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Improved problem resolution times by implementing efficient tracking and monitoring systems.
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
- Oversaw post-mortem meetings after major incidents, fostering collaboration among stakeholders to address underlying issues effectively.
- Coordinated with vendors for third-party support, ensuring prompt resolutions of issues outside internal capabilities.
- Created detailed reports on problem management metrics, demonstrating process effectiveness and areas for further optimization.
- Tracked KPIs and created continuous improvement plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined organizational changes with thorough analysis and consistent communication between departments.
- Facilitated stakeholder engagement throughout the change process, fostering open lines of communication and addressing concerns proactively.
Support Engineer
Infosys Ltd.
2016.06 - 2019.03
- Support engineer for IONIX network configuration manager (Java based app)
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
- Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for endusers.
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Science - Mechanical Engineering
Amrita University
Coimbatore, India03.2016
Skills
- Strategic plan development
- Network solutions
- Performance Improvements
- Performance Tuning
- Company policy adherence
- Incident Management
- Network Performance Analysis
- System Performance Analysis
- System Monitoring Tools
- ITIL Framework
- Cloud Infrastructure Management
- Server Administration
- Technical Troubleshooting
- User Support
- Application Configuration
- Cloud Management
- Amazon Web Services
- Technical Analysis
- Problem-solving aptitude
- Effective Communication
- Analytical Thinking
- Excellent Communication
- Multitasking Abilities
- Root Cause Analysis
Certification
- Azure AZ-900
- Pagerduty Incident responder Certified
- Microsoft Power Automate Essential Training (LinkedIn)
Area Of Expertise
- Database: Oracle DB, MSSql
- OS: Linux and Windows
- Reporting Tools: JIRA, Service Now, HPSM
- Programming language: linux scripts & Python (beginner)
- Automation: Linux Shell Scripting
- Monitoring Tool: Datadog
- Version control: Github
- Cloud platform: AWS
- Other Tools: Post Man, Terraform
Personal Information
Date of Birth: 08/24/93
Languages
English
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Tech Infrastructure Specialist
AB-InBev Pvt Ltd
2022.12 - 2024.01
Infrastructure Specialist
Tek Systems
2021.03 - 2022.12
Support Engineer
Infosys Ltd.
2016.06 - 2019.03
Bachelor of Science - Mechanical Engineering
Amrita University
- Azure AZ-900
- Pagerduty Incident responder Certified
- Microsoft Power Automate Essential Training (LinkedIn)
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