DINESH KUMAR MUNUSWAMY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SALES SUPPORT SPECIALIST
FRESHdirect PTE. LTD
11.2018 - Current
- Deal with customer enquiries and complaints and monitor customer service
- Preparation for customs clearance permit for all imported cargo documents
- Update of price quotation & promotion items & Monitor price fluctuation for imported products
- Trainer for new staffs in internal department
- Organized promotional events for new products.
LOGISTICS SUPERVISOR CUM ADMIN
OCEAN WINGS PTE LTD
01.2015 - 10.2018
- Deal with any enquiries and complaints and monitor customer service
- Overseas & Local purchases and Quality checker
- Cash Billing, Account maintains, Book entry
STORE MANAGER
GOOD THINGS INDIA PVT LTD
05.2013 - 06.2015
- Organized promotional events to increase product awareness.
- Meet the store monthly targets and handle budgets
- Recruited, trained and supervised new employees.
- Deal with any enquiries and complaints and monitor customer service
RESTAURANT MANAGER
YUMMY DOUGHNUTS
04.2012 - 05.2013
- Meet the store's monthly targets and handle budgets, Recruit and train staffs
- Deal with all enquiries and complaints and monitor customer service
- Provided exceptional customer service by anticipating guest needs before they arise
SENIOR BREW MASTER (Senior Barista)
BARISTA LAVAZZA
11.2010 - 12.2012
- Prepared espresso beverages such as cappuccinos, lattes, and mochas to exact specifications.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Kept records of all transactions accurately while maintaining security standards at the POS station.
TEAM MEMBER
CAFÉ COFFEE DAY
02.2010 - 11.2010
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
Education
Diploma in Project Management - PGDPM
International Business Management Institute (IBMI)
Berlin06.2022
B.com - COMMERCE
Kumararani Meena Muthiah College of Arts & Science
Chennai, India04.2012
H.S.C -
Ramakrishna Mission Hr. Sec. School
Chennai, India03.2009
Diploma in Personal Computer Professional -
CSC Computer Education
Chennai, India10.2007
S.S.L.C -
Ramakrishna Mission Hr. Sec. School
Chennai, India03.2007
MBA TOURISM & HOTEL MANAGEMENT -
Bharathiar University of Distance Education
Coimbatore, IndiaSkills
- Customer Relationship Management
- Customer Order Management
- Staff Training and Motivation
- Cash Handling
- Account Servicing
- Clerical Support
- Stock Management
- Customer Needs Assessment
Languages
Certification
Father’s Name: Mr.T.MUNUSWAMY
Date of Birth: 07.02.1992
Sex: Male
Nationality: Indian
Blood Group: B-ve
Marital Status: Married
Passport No: W1213663
Timeline
SALES SUPPORT SPECIALIST
FRESHdirect PTE. LTD
11.2018 - Current
LOGISTICS SUPERVISOR CUM ADMIN
OCEAN WINGS PTE LTD
01.2015 - 10.2018
STORE MANAGER
GOOD THINGS INDIA PVT LTD
05.2013 - 06.2015
RESTAURANT MANAGER
YUMMY DOUGHNUTS
04.2012 - 05.2013
SENIOR BREW MASTER (Senior Barista)
BARISTA LAVAZZA
11.2010 - 12.2012
TEAM MEMBER
CAFÉ COFFEE DAY
02.2010 - 11.2010
Diploma in Project Management - PGDPM
International Business Management Institute (IBMI)
B.com - COMMERCE
Kumararani Meena Muthiah College of Arts & Science
H.S.C -
Ramakrishna Mission Hr. Sec. School
Diploma in Personal Computer Professional -
CSC Computer Education
S.S.L.C -
Ramakrishna Mission Hr. Sec. School
MBA TOURISM & HOTEL MANAGEMENT -
Bharathiar University of Distance Education
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