Dinesh Ponmudi
Summary
13 Years of experience in Securities Services across various organizations. Experienced in Client Services Management (client facing & troubleshooting their daily issues), Operations, Project Management (APAC Transformation) and Product Management (Digital & Client Connectivity). Contributed to a number of SeS Digital projects which include Autobahn( front-end portal, Access India-FPI portal, Debbie Chatbot, and S2-Engage/Operations Analyst Dashboard (OAD). Degree in Banking and Finance (Hons) from Universiti Utara Malaysia.
Overview
14
14
years of professional experience
Work History
Vice President, Product Manager - Global
Deutsche Bank AG Singapore
2021.02 - Current
- Design and execution of digital and client connectivity strategy for Securities Services
- Stay on top of digital trends, principles and paradigms and be able to relate how these trends will affect business
- Capitalize product differentiation and commercialise on such opportunities by building a unique position for potential and/or existing clients
- Lead development of client connectivity products globally for Securities Services, working in close partnership with business partners, operations and technology for delivery
- Thought-leadership in digital space relating to Securities industry, including participation in industry conferences, and contribution to industry publication
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritize roadmap in order to achieve product goals and metrics.
- Collaborated with senior management to develop strategic initiatives and long term goals.
APAC Transformation
Deutsche Bank AG Singapore
2019.02 - 2021.01
- Working closely with APAC Securities Services Team on Robotics Process Automation (RPA)
- Working closely with Product Management and Technology Team on process automation and
- Strategic Planning and Streamline process within Corporate Banking
- Headcount Management within Securities Services APAC
- Cost Production Management across APAC ( Client Profitability) with Operations and Business
- Project Management
Head of Client Service Operations
Deutsche Bank AG Singapore
2014.08 - 2019.01
- Involve in day to day query from Corporate client related to Securities settlement, Corporation Action and FX
- Request for Proposal (RFP) preparation and presentation to potential new clients and market update
- Management Roles & Planning: o Head count analysis for Singapore Branch o Revenue vs Cost Analysis done on yearly basis
- Collaboration with Business/Stakeholders
- Pro-actively engage at country & regional level planning conversations, interpret into operational requirements
- Preparing SLA, Operating Memorandum and Deadline negotiation with APAC Branches
- Review new Guidelines, Acts and Regulations relevant to department.
Manager Client Service Operations
Deutsche Bank Malaysia Berhad
2012.09 - 2014.07
- Preparing the transmission of daily Newsflash to all DB Malaysia clients related to Market Update
- Account Opening in DB system and depository
- New Client Adoption
- Day to day Client Enquiries pertaining to various aspect
- Completion of the KYC (Know Your Client) exercise for new clients Collection of Unsettled Invoices & Custody Invoices
- Revenue reporting to regional for Malaysia Branch
- Monitoring of revenue income for submission to Finance Department
- Adhoc and Other service such as Appeal cases – Bursa Malaysia & Audit visits by client's auditors
- Audit request - liaising with Neutral Control o Due diligence visits (pre and post visit) for existing clients
Assistant Manager
Citigroup Transaction Services Malaysia
2010.08 - 2012.08
- By joining Client Service team, the scope of learning has been broad as we are covering of each aspect from client, which is Settlement, Cash, Corporate Action, System issue and conducting basic training
- Attended service review meeting with Clients, Relationship Manager and Client Executive to cater client need and business requirement
- Prepared and review Custodian Reporting for Security Commissions Malaysia
- Implemented a lot of process improvement to reduce manual process and workload of CSO.
Executive
Securities Operations, HSBC Data Processing Sdn. Bhd
2008.10 - 2010.07
- Work in UK hours as we are serving global investment client who are investing in HSBC UK as a custodian
- Learned all the 4 markets which is Eurobond, Europe & Africa, Fareast and USA market within 4 months
- Received staff confirmation within 6 months period
- Move to new role as market verifier within short period with zero error
- Attended train the trainer course which the base course requirement to become trainer in HSBC
- Programmed was only offered for 10 best staff in HSBC for qualified trainer
- Trains all new staffs join the department with complete training plan & development to prove the progress to the line manager and at the same time train UK staff on current market changes for business contingency plan.
Education
Bachelor of Arts - Banking & Finance
Universiti Utara Malaysia
Malaysia05.2008
Skills
- Leadership
- Team work
- Product Management
- Client Management
- Project Management
- Design thinking
- Digitalization
- Project Oversight
- Customer Education
- Critical Thinking
- Process Improvement
- Product Demonstration
Accomplishments
- Completed a few process improvements that have big impact on custodian business
- Won best process improvement award for 2010 in HSBC
- Won best team award and individual award for 2011 for best and excellence service in Citigroup
- Successfully moved 10 new onboarding clients on Deutsche Bank Direct Internet( DBDI) to encourage the STP rate and reduce manual intervention
- Successfully implemented 4 level authorization (EJAW) Enhanced Joint Authorization in
- Deutsche Trustees Malaysia Berhad and reduced 40% of manual intervention in day to day task
- Successfully rolled out new product – AccessIndia ( Registration of Foreign Portfolio Investor Portal)
Timeline
Vice President, Product Manager - Global
Deutsche Bank AG Singapore
2021.02 - Current
APAC Transformation
Deutsche Bank AG Singapore
2019.02 - 2021.01
Head of Client Service Operations
Deutsche Bank AG Singapore
2014.08 - 2019.01
Manager Client Service Operations
Deutsche Bank Malaysia Berhad
2012.09 - 2014.07
Assistant Manager
Citigroup Transaction Services Malaysia
2010.08 - 2012.08
Executive
Securities Operations, HSBC Data Processing Sdn. Bhd
2008.10 - 2010.07
Bachelor of Arts - Banking & Finance
Universiti Utara Malaysia
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