Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Dinesh Nish

Captan
Singapore
Dinesh Nish

Summary

With a proven track record at F&B Specialty Linen, I excel in enhancing dining experiences through expert wine service and effective team leadership. My ability to foster patron rapport and manage high-volume dining settings has significantly boosted customer satisfaction and sales. Skilled in both banquet coordination and beverage expertise, I bring a dynamic blend of hard and soft skills to elevate service standards.

Overview

20
years of professional experience
5
Languages

Work History

F&B

Wine Server
01.2015 - Current

Job overview

  • Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
  • Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
  • Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
  • Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
  • Participated in ongoing training sessions to stay current with industry trends and new product offerings within the wine market.
  • Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
  • Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
  • Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
  • Assisted management in maintaining inventory levels, accurately tracking stock and placing orders as needed.
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
  • Developed successful relationships with local wineries and suppliers to ensure a consistent supply of high-quality products.
  • Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
  • Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
  • Coordinated with event planners for seamless execution of weddings, corporate gatherings, or other special occasions requiring wine services.
  • Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
  • Collaborated with kitchen staff to develop food pairings that complemented specific wines, enhancing overall dining experience.
  • Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
  • Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
  • Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

F&B Specialty Linen

Captain Waiter
04.2012 - Current

Job overview

  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
  • Implemented upselling strategies that contributed to increased average check size per guest.
  • Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Coordinated dining room staff schedules to provide adequate floor coverage.
  • Maximized revenue during peak hours by efficiently managing table assignments and reservations.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
  • Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
  • Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
  • Developed rapport with regular patrons, fostering loyalty and repeat business.
  • Streamlined table turnover process for increased efficiency and revenue generation.
  • Conducted interactive server training exercises that included Type and Type service scenarios.
  • Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
  • Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
  • Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
  • Mentored junior waitstaff members through constructive feedback sessions aimed at improving their service skills over time.
  • Maintained updated inventory of alcoholic beverages and serving supplies.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Prepared specialty desserts for customers for special occasions.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Bussed and reset tables to keep dining room and work areas clean.

Staff

Recall Coordinator
02.2007 - 08.2011

Job overview

  • Streamlined communication between departments for smoother recall processes.
  • Evaluated overall effectiveness of recalls, identifying areas for improvement in future actions.
  • Coordinated training sessions for team members, enhancing knowledge of industry best practices and regulations related to recalls.
  • Facilitated cross-functional collaboration to address recall-related issues promptly and efficiently.
  • Developed relationships with key stakeholders to promote transparency throughout the recall process.
  • Reviewed root cause analyses from recalls to identify opportunities for improving product design or manufacturing processes.
  • Coordinated closely with sales teams to provide support during the announcement and execution phase of product recalls.
  • Led meetings between internal teams and external partners such as suppliers or distributors during high-stakes recall events.
  • Ensured compliance with regulatory standards by maintaining accurate records and documentation.
  • Collaborated with legal department to ensure adherence to all relevant laws during the recall process.
  • Reduced product return timeframes with improved tracking and follow-up procedures.
  • Improved customer satisfaction by providing timely updates on recall progress and resolutions.
  • Implemented regulatory guidance procedures for Area of expertise.
  • Wrote or updated standard operating procedures, work instructions or policies.
  • Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
  • Provided pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors.

Staff

KFC
10.2004 - 01.2006

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Skills

Bartending prowess

Timeline

Wine Server
F&B
01.2015 - Current
Captain Waiter
F&B Specialty Linen
04.2012 - Current
Recall Coordinator
Staff
02.2007 - 08.2011
KFC
Staff
10.2004 - 01.2006

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Dinesh NishCaptan