Dinesh

• Pursued my career as a cabin crew trainee for the World’s
  leading Airline. Undergone training for 14 weeks twice about excelling in top customer service skills, wine and beverage training, customer hospitality training together with safety emergency training. (Was retrenched during 2020 September and joined back in 2022 as part of the Covid pandemic)
• Trained under great pressure and disciplined myself to deliver the company’s promises and pledge towards the customers. Without compromising safety and at the same time delivering exceptional world-class service.
• Trained to operate aircrafts from mammoth companies like BOEING and AIRBUS. With totally different environment in several type of aircrafts.
• Undergone vigorous Safety and Emergency training to bring passengers to safety in any type of necessary situation on board. Adhering to FAA regulations.
• Learned the World-Class customer support skills and enhanced problem analysis and solving skills. Delivering a memorable and personalised service to each passenger needs.
• Underwent flying odd hours and body suits well in flying to different time-zone countries and continents. Body condition built under well pressure to work under rotational shifts and long hours of flying in pressurized cabin.

• Was hired for a short term contract before rejoining Singapore Airlines Limited in November 2022.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction as this job is involved with monetary system and its highly confidential and sensitive.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations. In such understanding crypto knowledge to ensure customers always had a smooth experience in trading and do not incur lost.
• Always ensured customers' data is highly protected.

• Handled Clients' portfolios as I was presented a job in the blockchain company. Deals with financial and crypto of each clients' (physical gold & silver).
• Provided Live Chat and Emails support together with Call support as well. Mostly Middle East and American clients also assisted customers from each part of the world.

• Definitely a step up challenge from all my previous employers as this company's environment broaden my knowledge and the place I learnt the most in customer support.
• Versatile environment with different job scope helped me to gain more experience for future ventures. Worked with people from all around the world. Gained cultural awareness when working with colleagues from different part of the world.
• Escalating to Tier 2 for all transaction issues clients had and assisted clients with personalised customer service skills gained from everyday learning.
• Solved critical cases to reduce the burden of senior team and prove my confidence as an employee of the organisation.
• Gained experienced in using Top CRM tools like Salesforce and Zendesk.

(Was hired as part of their peak period contract employee for 2 months)

• Assisted one of the most well-known company for repairing electrical appliances in taking calls to make booking for customers' who are facing issues with their electrical appliances.
• Mastered the challenge of multitasking. For instance, customers will complaint and describe their issues regarding their electrical appliance and I will take down all the notes for the technician's reference.
• Learned how to plan routes throughout Singapore virtually from the seat at my home for technicians to travel efficiently from one place to another to repair customers' electrical appliances.
• Learned knowledge about electrical appliances and how to troubleshoot appliance in terms of spare parts idea and type of mother-board being used.

( Hired for Christmas Peak Period for 6 months contract)

• Blessed with a career after losing my cabin crew job due to the pandemic.
• I taught myself that all that matters in the field of customer service is to satisfy your customers’ needs with full commitment and passion.

• Was assigned Foot Locker Malaysia, Singapore, China, Australia and New Zealand market to handle customer enquirers, complaints from back end.

• Able to handle multiple clients due to fluent language ability.
• I have been named as one of the top performers in the company and humbly accept this as a reward for my hard work and fellow guidance by my senior colleagues. Came out as the number one performer amongst all the senior employees within 1.5 months of working in the organization.

• Tasked to train junior and upcoming employees as company deemed I exuded good leadership skills and softskills

(Part time work during my college period)

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Always been interacting with customers, making sure their orders are fully prepared according to their preferences.
• Always been customer-centric when it comes to fulfilling customer’s expectation and request. Been a good role model to other colleagues on how to deal with customers in the customer service industry.