Dinah Rizal
Summary
A dedicated Facility Manager with 8 years of experience, committed to building strong relationships and ensuring client satisfaction. Known for collaborating with stakeholders, demonstrating empathy, and applying a people-centric approach. Eager to leverage expertise and interpersonal skills in a role with potential for long-term growth and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager, Facilities and Operations
Nanyang Technological University
06.2023 - Current
- Managing the infrastructure, equipment, and day-to-day operations that support teaching, research, and administrative activities within School of Chemistry, Chemical Engineering and Biotechnology.
- Oversee the maintenance and functionality of research and teaching laboratories ensuring they meet safety and operational standards.
- Manage the physical infrastructure by ensuring all electrical systems, ventilation, plumbing, and overall building maintenance are carried out by the Development & Facilities Management Team.
- Assisted in interviewing, hiring, and onboarding new interns to maintain sufficient staffing levels and collaborate with me on various tasks.
- Enhanced end-user satisfaction by promptly addressing and resolving feedback and complaints.
- Manage budgets related to facilities and operations, ensuring cost-effective use of resources.
Facilities Team Lead (Zone Manager)
Kim Yew Integrated
01.2021 - 06.2023
- Perform day to day administrative duties and FM operations to meet KPI target
- Carry out monthly inspections with report submissions on defects rectification
- Attend to daily faults and carry out problem solving
- Submission of monthly and weekly checklists
- Raise Work Requests (WR) and costings via the Anacle System
- Assign faults to technicians for execution and rectification; including closing of faults and cases via the Anacle System
- Obtain quotations from vendors and procurement of materials and goods
- Attend to daily user requests and feedback
- Compile asset write-off list for submission and attend verification of asset sighting for users write-off requests
- Prepare meeting slides, agenda and writing of minutes
- Follow-up and coordinate with project coordinator and contractor for project A&A works and handover
- Liaise with external vendors and contractors for any site surveys or A&A works
- Coordinate with external vendors on submission of safety documents for clearance
Condominium Manager
Realtylink Consultancy Pte Ltd
11.2019 - 01.2021
- Fully responsible for the day to day operations of the Condominium
- Supervise and coordinate all maintenance and site staff / contractors
- Carry out all maintenance functions according to contractual requirements and government regulations
- Handles renewal of term contracts and maintenance of contractual records
- Establish and maintain good relationship with SPs and occupiers
- Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA)
- Ensure compliance with the by-laws of the estate
- Ensure compliance with ISO procedures
- Prepare meeting slides, agenda and minutes
Property Officer
Realtylink Consultancy Pte Ltd
06.2018 - 11.2019
- Manage and maintain the estate and keep it in good / clean condition as per client satisfaction
- Carry out regular inspections of the Condominium
- Supervise and ensure that repairs and routine maintenance works are carried out properly
- Identify and rectify building works accordingly and in timely manner
- Liaise with contractors and manage daily estate maintenance team such as Cleaning, Horticulture, Pest Control and M&E services
- Carry out administrative filing works and prepare audit documents
- Provide customer service and attend to resident feedback
Administrative Assistant
Realtylink Consultancy Pte Ltd
12.2016 - 05.2018
- In charge of all administrative duties in the Condominium Management Office
- Answered multi-line phone system, routing calls, delivering messages to the managers and greeting visitors
- Executed record filing system to improve document organisation and management
Education
Bachelor of Science: Facilities Management
Liverpool John Moores University
06.2021
Advanced Diploma: Facilities Management
Trent Global College
12.2019
Diploma: Arts Management
Nanyang Academy of Fine Arts
09.2016
Skills
Fluent in English and Malay
Certification
- Occupational First Aid Course (Credential ID OFA2312-111), Academiclinic Pte. Ltd. - December 2023
- Awareness & Internal Audit of Water Efficiency Management System (ISO 46001:2019), SOCOTEC Certification International - June 2022
- Legislation Course for Managing Agents, BCA Academy - February 2021
- Certificate in Managing Agent Practice, SISV Academy - October 2021
Timeline
Assistant Manager, Facilities and Operations
Nanyang Technological University
06.2023 - Current
Facilities Team Lead (Zone Manager)
Kim Yew Integrated
01.2021 - 06.2023
Condominium Manager
Realtylink Consultancy Pte Ltd
11.2019 - 01.2021
Property Officer
Realtylink Consultancy Pte Ltd
06.2018 - 11.2019
Administrative Assistant
Realtylink Consultancy Pte Ltd
12.2016 - 05.2018
Bachelor of Science: Facilities Management
Liverpool John Moores University
Advanced Diploma: Facilities Management
Trent Global College
Diploma: Arts Management
Nanyang Academy of Fine Arts
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