Dillon Phua
Summary
Proven team collaborator and adept in customer assistance, I enhanced warehouse efficiency at FedEx and led sales floor improvements at M&G Life. Skilled in cash handling and adaptability, I consistently exceeded performance goals by prioritizing client satisfaction and operational excellence, showcasing resilience in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Retail Assistant
M&G Life
10.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Warehouse Packer
FedEx
09.2024 - Current
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Banquet Server
Holiday in Attrium
10.2023 - 09.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Education
Northland Secondary School
S768578 3 Yishun Street 22Skills
- Customer Assistance
- Cash Handling Accuracy
- Adaptability and Resilience
- Team Collaboration Aptitude
Timeline
Retail Assistant
M&G Life
10.2024 - Current
Warehouse Packer
FedEx
09.2024 - Current
Banquet Server
Holiday in Attrium
10.2023 - 09.2024
Northland Secondary School
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