NGOC KHANH UYEN PHUNG
Summary
Dynamic retail professional with a proven track record at Guardian Singapore, excelling in customer service and retail sales. Skilled in team collaboration and problem-solving, consistently enhancing customer satisfaction and store performance. Demonstrated ability to exceed sales targets and manage inventory efficiently, contributing to the store's success.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Tgp Living Collection Pte Ltd / Diginut Pte Ltd
07.2024 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
Retail Supervisor
Royal T Group Pte Ltd
02.2019 - 12.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Retail Sales Associate
Guardian Singapore
01.2014 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Retail sales
- Store opening and closing
Address
Blk 51 Marine Terrace 11-161 Singapore 440051
Languages
Chinese (Mandarin)
Elementary (A2)
English
Elementary (A2)
Vietnamese
Bilingual or Proficient (C2)
Timeline
Retail Sales Associate
Tgp Living Collection Pte Ltd / Diginut Pte Ltd
07.2024 - 12.2024
Retail Supervisor
Royal T Group Pte Ltd
02.2019 - 12.2023
Retail Sales Associate
Guardian Singapore
01.2014 - 06.2017
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