Dian Sofia Binti Shuradi
Summary
Professional with experience in passenger services, prepared for ensuring smooth and efficient operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, communication, problem-solving, and conflict resolution. Reliable and resourceful, dedicated to providing exceptional service and enhancing passenger experiences.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Passenger Service Specialist
Sats APS
03.2024 - Current
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
- Led deployment projects from initiation to completion, ensuring alignment with organizational goals.
- Collaborated with cross-functional teams to streamline deployment processes and enhance operational efficiency.
- Coordinated check-in processes, ensuring timely boarding and compliance with airline regulations.
- Assisted in managing baggage handling operations to minimize delays and enhance passenger experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
Youth Ambassador
Changi Airport Group
05.2023 - 11.2023
- Collaborated with diverse teams to implement safety initiatives at airport facilities.
- Managed staff scheduling and workload distribution to optimize efficiency and minimize downtime.
- Oversaw daily terminal operations, ensuring compliance with safety and regulatory standards.
- Mentored new ambassadors, fostering leadership skills and ensuring smooth integration into programs.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
Juice Barista
Boost Juice
01.2022 - 12.2023
- Prepared high-quality smoothies and juices, ensuring consistency in flavor and presentation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new team members on product preparation techniques and customer service protocols.
- Implemented inventory management practices, reducing waste through effective stock rotation methods.
Usher Volunteer
F1 Grand Prix
10.2022 - 10.2022
- Assisted guests with seating arrangements, ensuring compliance with event protocols and safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly during events.
- Collaborated with team members to enhance guest experience through effective communication and coordination.
- Monitored crowd flow, maintaining a safe environment while facilitating efficient entry and exit processes.
Education
WSDip Customer Experience Management in Aviation
Institution of Technical Education East
Singapore02.2027
Travel And Tourism
Institution of Technical Education West
Singapore01.2024
Secondary School
Bukit Merah
Singapore 12.2022
Sekolah Menengah Pertama Yadika 12
Indonesia12.2020
Sekolah Dasar Fabrian
Indonesia 06.2017
Primary School
New Town
07.2012
Skills
- Customer service
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Positive attitude
- Teamwork and collaboration
- Clear communication
Accomplishments
- Achieved recognition in invaluable contribution as a panelist for 4PM Bestari (BITE) of Life Youth Dialogue 2026. (2026)
- Achieved 4PM Bestari Award in category of Top 45 Malay / Muslim ITE student. (2024)
- Achieved 21st Century Star Award (Gold). (2023)
- Achieved Academic Achievement by Edusave for giving a good academic performance and demonstrating good conduct. (2023)
- Collaborated with National Parks in development of Youth Stewards For Nature. (2023)
- Collaborated with Sun Yat Sen in the development of Sun Yat Sen Nanyang Memorial Hall Tour as a Tour Guide. (2022)
- Collaborated with Tiong Bahru Heritage in the development of My Tiong Bahru Heritage Tour as a Tour Guide. (2022)
- Collaborated with Formula 1 for F1 Grand Prix. (2022)
- Achieved Second Place (2019) and Third Place (2018) for Tari Ratoe Jaroe Competition representing Sekolah Menengah Yadika 12.
- Collaborated with a team of 12 for Yayasan Abdi Karya Scouts competition. (2017)
Languages
English
Indonesian
Malay
Timeline
Passenger Service Specialist
Sats APS
03.2024 - Current
Youth Ambassador
Changi Airport Group
05.2023 - 11.2023
Usher Volunteer
F1 Grand Prix
10.2022 - 10.2022
Juice Barista
Boost Juice
01.2022 - 12.2023
WSDip Customer Experience Management in Aviation
Institution of Technical Education East
Travel And Tourism
Institution of Technical Education West
Secondary School
Bukit Merah
Sekolah Menengah Pertama Yadika 12
Sekolah Dasar Fabrian
Primary School
New Town