Dian Farhaana Binte Irman
Summary
- Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
- As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Debt Recovery Officer
Pinnacle Credit Service
07.2022 - Current
- Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Maintained detailed records of all communications and transactions, ensuring a high level of accuracy and accountability throughout the collections process.
- Improved client satisfaction by providing regular updates on case progress and addressing any concerns promptly.
- Demonstrated a high level of empathy towards debtors while maintaining a firm stance on repayment terms, balancing the need for compassion with professional obligations to clients.
- Managed a large caseload of diverse accounts, prioritizing tasks to maximize recovery rates and maintain client satisfaction.
- Maintained high volume of calls and met demands of busy and productive group.
Retail Sales Associate
UNIQLO
06.2018 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Intern - Barista
Starbucks
12.2019 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
Diploma - Business Administration
Temasek Polytechnic
Singapore, Null, Singapore04-2026
HIgher Nitec - Retail & Online Business
Institute Of Technical Education
Colle Central Singapore04-2020
Nitec - Retail Services
Institute Of Technical Education
College West Singapore12-2018
Nitec - Info-Communication Technology
Institute Of Technical Education
College East Singapore12-2015
N Level - -
First Toa Payoh Secondary School
Toa Payoh New Town, Null, Singapore12-2013
Skills
- Goal-oriented mindset
- Debt collection
- Patience and persistence
- Complex Problem-solving
- Customer service
- Teamwork
- Problem-solving
- Time management
- Customer engagement
- Computer skills
- Customer and client relations
- Critical thinking
- Professional and mature
- Tech-Savvy
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Debt Recovery Officer
Pinnacle Credit Service
07.2022 - Current
Intern - Barista
Starbucks
12.2019 - 01.2020
Retail Sales Associate
UNIQLO
06.2018 - 07.2022
Diploma - Business Administration
Temasek Polytechnic
HIgher Nitec - Retail & Online Business
Institute Of Technical Education
Nitec - Retail Services
Institute Of Technical Education
Nitec - Info-Communication Technology
Institute Of Technical Education
N Level - -
First Toa Payoh Secondary School
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