Diana Rinafiqah Binte Zulfiqar Ali Zahid
Summary
Highly motivated and results-driven individual with a Diploma in Banking and Finance from Ngee Ann Polytechnic. Experienced in the retail industry and internships in both the Emerging Business and Loans Department. Skilled at excelling in fast-paced environments with competing deadlines, demonstrating strong organizational abilities and effective multitasking. Seeking a full-time position to leverage a strong work ethic and dedication to achieving success.
Overview
5
5
years of professional experience
Work History
Part Time Retail Associate
Therapy Market
01.2022 - Current
- Prepared the store for daily operations, including photographing jewelry to prevent loss during busy hours
- Managed cashiering duties, replenished stocks, and basic maintained basic housekeeping standards
- Ensured accurate transactions by verifying correct payments through POS system
- Coordinated the weekly handover of stock from suppliers
- Individually wrapped and packed fragile products to ensure safe handling
- Assisted customers in locating specific items or suggested alternatives based on preferences
- Managed customer requests for new or specific products
- Delivered excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new associates to ensure a quick understanding of products and policies
- Contributed to visual merchandising efforts by creating eye-catching displays to highlight featured products
- Processed exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction
Customer Service, Intern
Oversea-Chinese Banking Corporation Limited
09.2023 - 02.2024
- Company Overview: OCBC Emerging Business Department, Global Wholesale Banking Division
- To verify transaction for dormant accounts before activation
- Address any ad hoc account maintenance inquiries and provide any necessary clarifications when required
- Ensured prompt resolution to customer queries while anticipating the needs of business owners
- Collaborated on projects such as streamlining of on-boarding resources to ensure seamless integration of new joiners
- Assisted to provide weekly dashboard view for outstanding service requests to team lead, tapping on excel functions such as Pivot Table and Xlookup
Customer Service Officer, Intern
United Overseas Bank
10.2020 - 02.2021
- Company Overview: UOB Contact Centre, Loans Department
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving concerns related to banking products
- Managed and resolved customer complaints, ensuring a positive experience
- Escalated loan waivers for processing, receiving complimentary feedback for reliability and efficiency
- Maintained in-depth product knowledge to provide accurate and effective assistance to customers
- Prepared and explained yearly loan statements to customers, detailing the specifics of their transactions
- Explained interest rate changes in detail, resulting in positive customer feedback
Education
Diploma - Banking & Finance
Ngee Ann Polytechnic
05-2024
Higher Nitec - Banking Services
ITE College Central
05-2021
Nitec - Finance Services
ITE College West
02-2020
GCE ‘N’ Levels -
Juying Secondary School
12-2017
Skills
- Proficient in Microsoft Office
- POS system operation
- Complaint resolution
- Problem solving
- Leadership
- Strong customer service
- Teamwork and collaboration
- Good time management
- Adaptable
- Possess positive attitude
- Customer engagement
Personal Information
Citizenship: Singaporean
Co-Curricular Activities
ITE College West / NITEC
- Participated in Cash into the Future Board Game Competition as a game instructor in 2018.
Juying Secondary School
- Student Leader for R3IGHT Camp (2017)
- Led and planned activities for the new Secondary 1 students orientation camp in 2017.
- Events Leader (2016)
- Appointed as the Events Leader of the class and organized for events such as Teacher’s Day celebration where cards and games were prepared.
- Organized and decorated the classroom while leading my classmates.
Timeline
Customer Service, Intern
Oversea-Chinese Banking Corporation Limited
09.2023 - 02.2024
Part Time Retail Associate
Therapy Market
01.2022 - Current
Customer Service Officer, Intern
United Overseas Bank
10.2020 - 02.2021
Diploma - Banking & Finance
Ngee Ann Polytechnic
Higher Nitec - Banking Services
ITE College Central
Nitec - Finance Services
ITE College West
GCE ‘N’ Levels -
Juying Secondary School
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