Diana Koh

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.

• Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
• Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
• Collaborated with other mental health professionals to create comprehensive treatment plans.
• Delivered counseling services to families and couples dealing with familial issues.
• Rendered mental health and counseling services to [Type] and [Type] clients, focusing on development of healthy relationships.
• Assisted clients in locating resources for housing services and financial assistance.

• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Supported clients and families with empathy and compassion during difficult times.
• Advocated for clients to assure respected rights and wishes.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

• Updated client documentation for accurate, compliant and current records.
• Supported clients and families with empathy and compassion during difficult times.
• Advocated for clients to assure respected rights and wishes.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

· Oversee the operation of After-School Care Centre

· Provide counselling inner city children (7 to 13 years old)

• Updated client documentation for accurate, compliant and current records.
• Supported clients and families with empathy and compassion during difficult times.
• Advocated for clients to assure respected rights and wishes.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.