DIANA CHEN
Singapore
Summary
Senior Operation Specialist with cross-functional expertise in Trade Processing, Corporate Actions, Transitions and Client Reporting/Books Reconciliation. More than 20 years of experience in the Fund/Asset Management back-office business supports, combining strong dedication with business wisdom to positively contribute and shore up the organization’s growth and regional positioning.
Overview
29
29
years of professional experience
Work History
Lead Analyst - Reconciliations
Schroder Investment Management (S) Limited
07.2018 - 09.2025
- Mentored junior analysts, fostering skill development and promoting best practices in daily processes.
- Streamlined reporting processes, improving accuracy and efficiency of financial analysis deliverables.
- Managed internal stakeholders on cash position reporting, maintaining integrity of cash balances.
Assistant Manager
Amundi Singapore Limited
07.2010 - 07.2018
- Ensures Accuracy: Maintains overall portfolio accuracy by reconciling cash and share transactions with external parties, accounting for all daily activities on time, and reviewing securities pricing and fund activities for reasonableness.
- Manages Processing: Handles the timely and efficient processing of diverse corporate actions (including dividends) across global markets, verifies entitlements, and prepares all client valuation reports, including ad-hoc requests.
- Facilitates Client Lifecycle: Manages the inception and termination of new clients in coordination with Account Management, ensures all account documentation is complete, and provides prompt, quality service via the Relationship Manager.
Lead Specialist
Schroder Investment Management (S) Limited
05.1996 - 07.2010
- Ensures Accuracy: Maintains overall portfolio accuracy by reconciling cash and share transactions with external parties, accounting for all daily activities on time, and reviewing securities pricing and fund activities for reasonableness.
- Manages Processing: Handles the timely and efficient processing of diverse corporate actions (including dividends) across global markets, verifies entitlements, and prepares all client valuation reports, including ad-hoc requests.
- Facilitates Client Lifecycle: Manages the inception and termination of new clients in coordination with Account Management, ensures all account documentation is complete, and provides prompt, quality service via the Relationship Manager.
- Oversees Trading & Settlement: Manages the Operations Team's processes, assists with maintaining client data, ensures timely trade settlement across regional/global markets, reconciles trade discrepancies with brokers, and works to reduce settlement failure risk.
The role also includes experience in significant operational projects, specifically:
- Successfully consolidating Hong Kong and Singapore Operations teams, which involved integrating and transitioning hundreds of portfolios to Singapore.
- Implementing an in-house Corporate Action Module to enhance process automation.
Education
Diploma - Banking & Financial Management
Nanyang Polytechnic
05.1996
Skills
- Corporate Actions
- Fund Accounting
- Fund Administration
- Proficient in Microsoft Office
- Proficient in Bloomberg
- Knowledge sharing
- Coaching and mentoring
- Continuous improvement
- Stakeholder engagement
- Training and mentoring
PROJECTS
- Involved in the Ops consolidation of Hong Kong and Singapore Ops teams and delivered smooth integration and transitions of over hundreds of portfolios to Singapore., - Successful implementation of in house Corporate Action Module which allows more automation of processes.
Timeline
Lead Analyst - Reconciliations
Schroder Investment Management (S) Limited
07.2018 - 09.2025
Assistant Manager
Amundi Singapore Limited
07.2010 - 07.2018
Lead Specialist
Schroder Investment Management (S) Limited
05.1996 - 07.2010
Diploma - Banking & Financial Management
Nanyang Polytechnic
References
- Winston, Thng, Chief Operating Officer, Fullerton Fund Management, Ex Superior
- Isabella, Tham, Head Of Middle Office, Amundi Singapore Limited, Ex Superior
- Jeremy, Chin, Head Of Transaction Operations, APAC, Schroders Singapore, Superior
- Eddy, Lee, Reconciliation Manager, Schroders Singapore, Superior
- Huang, Yifang, Reconciliations Manager, Schroders Singapore, Superior (Direct)
WORK EXPERIENCES
- PORTFOLIO VALUATION & REPORTING
- - Reconcile cash and/or fund shares transactions, resolution of discrepancies with transfer agent’s and custodian’s records, if applicable.
- - Account for all daily activities in an accurate and timely manner and maintain all required controls to ensure overall accuracy.
- - Review Securities Pricing information for accuracy and completion, along with all fund/portfolio activities for reasonableness.
- CORPORATE ACTIONS
- - Verify all Corporate Action entitlements.
- - Prepare and generate valuation report for clients, including any adhoc additional reporting requested.
- - Process a diverse variety of Corporate Actions across Global markets and region.
- - Responsible for timely and efficient management and processing of dividends and corporate actions between back office accounting systems and various custodians.
- NEW CLIENT ONBOARDING
- - Responsible for New Clients inception and Termination between Account Management and Operations.
- - Review and ensure all client account opening documents or terminations is complete.
- - Liaise with Relationship Manager to provide prompt, accurate and quality services to clients.
- TRADE OPERATIONS
- - Management of Operation Team processes and operational procedures.
- - Assist in managing, executing and authorizing client account and static data maintenance activities in various in-house systems.
- - Ensure smooth delivery of New Account to BAU teams on Inception and identify/resolve gaps quickly and efficiently.
- - Ensure timely settlement of Trades for Regional and Global Markets.
- - Reconcile Trade Discrepancies with Brokers/Counterparties.
- - Manage and reduce risk associated with Settlement Failure.
- - Reconcile and Management GST rebates with brokers.