Dian Almirah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Quick thinking with many creative ideas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Baker Brew Studio
Part Time
08.2023 - Current
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Served bakery customers daily with professional and effective customer service.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
M1 / Customer Service Call Centre
Contract / Part Time
06.2023 - 07.2023
- First level help desk to respond to calls
- Liaise with other support teams or product team as required to resolve request/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Handle email as assigned by team leader
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Boost Juice Bar
Full Time Team Leader
04.2018 - 03.2023
- Achieve optimum results in customer service, sales growth & the procedure
- Mentored & guided employees to foster proper completion of assigned duties
- Assisted area of supervisor with hire processing & existing training programs
- Prepare weekly schedule for team members
- Performing quality check on stored inventory & discarding inventory that does not meet the company standard
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Harvey Norman
Internship, Sales Person
01.2018 - 03.2018
- Greeted customers, help to locate merchandise & suggested suitable option
- Check pricing, scanned items, applied discounts & printed receipts to ring up customers
- Stayed up to date on current promotions, sales & special events to impart such information to customers
- Applied knowledge of electronics product to educate prospects & customers
Tine Bookstore
Contract, Part Time
12.2016 - 02.2017
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Assisted customers with locating books and other materials in store.
- Replace any damaged items and report it to authorities
Education
WPLN -
British Council
Lifelong Learning Institues06.2023
Nitec - Computer Networking And Telecommunications
ITE College West
Choa Chu Kang01.2018
N Level -
Dunearn Secondary School
Bukit Batok01.2016
Skills
- Reliable and upbeat
- Successful in promoting Customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs
- Knowledgeable about product merchandising, payment processing and cleaning
- Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic
Timeline
Baker Brew Studio
Part Time
08.2023 - Current
M1 / Customer Service Call Centre
Contract / Part Time
06.2023 - 07.2023
Boost Juice Bar
Full Time Team Leader
04.2018 - 03.2023
Harvey Norman
Internship, Sales Person
01.2018 - 03.2018
Tine Bookstore
Contract, Part Time
12.2016 - 02.2017
WPLN -
British Council
Nitec - Computer Networking And Telecommunications
ITE College West
N Level -
Dunearn Secondary School
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