Dian Afiqah
Summary
Versatile and dedicated, I excelled at Coffeebean by enhancing customer satisfaction and sales through expert beverage preparation and friendly service. Adept in espresso machine operation and fluent in English and Malay, I consistently contributed to a positive team environment, showcasing my ability to adapt and excel in fast-paced settings. Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
Coffeebean
07.2024 - 10.2024
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Followed exact recipes for mixing and preparing beverage and food items.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Retail
Japan Home
10.2021 - 03.2022
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
- Ensured optimal product presentation through regular maintenance, cleaning, and organizing of retail space.
- Enhanced customer satisfaction by providing personalized assistance to individuals with special needs in the retail environment.
Service Crew Member
CCB
09.2021 - 02.2022
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Increased customer satisfaction with prompt and accurate order taking.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma of Nitec - Hospitality Operations
ITE College West
Singapore 02-2025
High School Diploma -
Canberra Secondary School
Singapore 10-2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Order Taking
- Espresso machine operation
- Beverage Preparation
- Hospitality service expertise
- Up-selling
- FLUENT IN ENGLISH AND MALAY
- Table Bussing
- Speedy and efficient
- Adaptable and Flexible
- Reliable and Dependable
Timeline
Barista
Coffeebean
07.2024 - 10.2024
Retail
Japan Home
10.2021 - 03.2022
Service Crew Member
CCB
09.2021 - 02.2022
Diploma of Nitec - Hospitality Operations
ITE College West
High School Diploma -
Canberra Secondary School
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