Dhrameet Singh S/O Runjit Singh
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
*Also worked on free-lance basis for D’Amico as a Field Engineer by going Onboard vessel and troubleshooting IT issues.
Overview
21
21
years of professional experience
Work History
Sales Director, Business Development
Intergate Technologies Pte Ltd
06.2021 - Current
- Develop and execute strategic plans to achieve sales targets
- Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs
- Identification of tenders, reviewing and supervising technical back up information and preparation of tender submissions
- Supply Management
- Supplier Quotation Request and Management
- Price Negotiation
- Delivery and Invoicing
- Customer/Project Management
- Create and Submit Quotation
- Support customer's enquiry on Product/solution c
- Managing Product delivery for the projects
- Invoicing
- After sales service
Applications Manager
Commerzbank AG
05.2007 - 06.2021
- Managing and performing routine daily operations, monitoring, fault detection and initial troubleshooting, manage systems and networks globally
- Issuance of Internal/External Customer Notification of serious service affecting problems and upward management escalations
- Manage processes and procedures by which services are supported and maintained reviewing and update where appropriate
- Liaison with overseas counterparts within the company and external vendors on service-related issues and process
- Manage Incident Management team and authorize escalation processes to top management
- Involved in the various levels of ITIL (Incident, Problem, Change and Release Management)
- MS Windows, Unix Solaris, HP AIX and Open VMS Environment
- Monitoring and escalations of Server/Application and Network related alerts
- Manage and Supervise First level Troubleshooting Fix when necessary.
Operations Specialist
OPUS
08.2006 - 04.2007
- IT for Subordinate court Singapore
- To supervise A team of 15 System Operators and ensuring the smooth running of Data centres
- Liaising with our clients Functional Analyst to document and update workflows, processes and Standard Operating Procedures
- To ensure the operation team meet the Service Level Agreement (SLA) requirement
- To assist System Engineers to provide first level support on server related issues and escalate to Server Management Team when necessary
- To submit weekly and monthly SLA reports to Site Manager
- Planning of Team's duty roster and claims
- Ensuring smooth running of operations management
Senior System Operator
Singapore Computer Systems, Alexandra Hospital
08.2003 - 06.2006
- Handle and manage all calls escalated by the Helpdesk
- Provide first level of problem determination
- Resolve the problem if possible or escalate it to the respective technical support personnel/team by informing the Helpdesk
- Perform tape management backups
- Monitoring batch jobs
- ID Administration on NT and Unix environment
- Maintain / Set up PC, Printer and IT related hardware/software
- Staging PC's and IT Equipment
- Troubleshoot any hardware or software issues reported by End Users.
Operations Specialist
National University Hospital, NUH
11.2001 - 08.2003
- (NHG)
- Handle and manage all calls escalated by the Helpdesk
- Provide first level problem determination
- Provide End-user PC Support
- Escalating to the respective technical support team for unsolved cases
- Perform tape management backups
- Monitoring back jobs
- Windows XP, Windows 2k, Windows 98 Pc environment
Education
DIPLOMA IN CYBER SECURITY MANAGEMENT
Singapore Polytechnic
Singapore06.2021
High School Diploma -
Sprachkurse
Frankfurt, Germany 08.2010
Managing And Maintaining Windows Server 2003
NetAssist Services
Singapore07.2009
Assumption English Secondary
Singapore11.1995
Skills
- Windows System Administrators maintain the systems and servers for Windows operating systems Good Team / Man Management expertise Responsibilities
- Including maintaining company servers, computers, printers, cables and other equipment, creating and deploying
- Windows images for desktops and laptops, building hardware and VMWARE virtual machines from scratch to run Windows and managing application patches,
- Data backup, security changes and network configurations
- Server experience / PC experience/ Active Directory
- Technical Integration
- Having analysis skills, strong communication skills and the ability to remain calm under pressure
- Digital Sales
- Marketing and Sales
- Customer Engagement Strategies
- Site Visits
- Quote and Proposal Management
- Microsoft Excel
Hobbies
Enjoy reading crime stories , Reading about current affairs, watching Netflix and meeting my friends for soccer
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
German
Beginner (A1)
Hindi
Elementary (A2)
Timeline
Sales Director, Business Development
Intergate Technologies Pte Ltd
06.2021 - Current
Applications Manager
Commerzbank AG
05.2007 - 06.2021
Operations Specialist
OPUS
08.2006 - 04.2007
Senior System Operator
Singapore Computer Systems, Alexandra Hospital
08.2003 - 06.2006
Operations Specialist
National University Hospital, NUH
11.2001 - 08.2003
DIPLOMA IN CYBER SECURITY MANAGEMENT
Singapore Polytechnic
High School Diploma -
Sprachkurse
Managing And Maintaining Windows Server 2003
NetAssist Services
Assumption English Secondary
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