Dhiwakar Rajasegaran
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Project Manager
Kokusai Private Limited
05.2022 - Current
- Led project planning initiatives and defined project scope and objectives.
- Coordinated cross-functional teams to ensure timely project deliverables and milestones.
- Managed project budgets, ensuring adherence to financial guidelines and constraints.
- Implemented risk management strategies to mitigate potential project setbacks.
- Developed comprehensive project documentation for stakeholder review and approval.
- Analyzed project performance metrics to identify areas for improvement and optimization.
- Facilitated regular status meetings to communicate progress and address issues proactively.
- Mentored junior staff on best practices in project management methodologies and tools.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Recruited and oversaw personnel to achieve performance and quality targets.
Information Technology Analyst
GoldenEye Investigations And Security Services
02.2019 - 03.2022
- Analyzed system performance and security protocols to identify vulnerabilities and recommend improvements.
- Assisted in developing IT policies and procedures to enhance operational efficiency.
- Supported troubleshooting efforts for hardware and software issues, ensuring minimal disruption to daily operations.
- Collaborated with cross-functional teams to implement technology solutions aligned with business objectives.
- Conducted regular audits of IT systems and software applications for compliance with industry standards.
- Facilitated training sessions for staff on new technologies and best practices in information security.
- Developed documentation for IT processes, improving knowledge sharing across the organization.
- Managed vendor relationships to ensure timely support and access to necessary resources for IT projects.
- Participated in internal audits regarding quality management system.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Reviewed technical work of consultants and third-party support providers.
- Enhanced system efficiency by implementing advanced IT solutions and optimizing workflow processes.
- Contributed towards company-wide digital transformation initiatives as an Information Technology Analyst expert.
- Implemented robust security measures to safeguard sensitive information and protect against cyber threats.
- Reduced downtime and resolved technical issues swiftly through proactive monitoring and troubleshooting.
- Created detailed documentation of system specifications, user guides, and best practices for easy reference by team members.
- Managed large-scale IT projects from inception to completion, delivering results on time and within budget constraints.
- Performed regular data backups to prevent loss of critical information due to unforeseen circumstances or system failures.
- Designed custom automation tools to enhance efficiency in repetitive tasks, saving time for staff members.
- Led a successful migration from legacy systems to modern platforms with minimal disruption, streamlining operations across departments.
- Established effective communication channels between IT teams and stakeholders for seamless project execution.
- Collaborated with cross-functional teams to develop innovative IT strategies and drive business growth.
- Developed comprehensive training programs for new hires, ensuring smooth onboarding and knowledge transfer.
- Coordinated with vendors to source high-quality hardware components at competitive prices, reducing overall costs.
- Boosted user satisfaction by providing timely technical assistance and professional customer service.
- Conducted thorough system analyses and recommended effective improvements, increasing overall productivity.
- Optimized software performance through regular maintenance, updates, and debugging.
- Streamlined data management for improved decision-making and operational support.
- Spearheaded the adoption of cloud-based technologies to enable remote work capabilities for employees during the pandemic period.
- Evaluated emerging technologies to identify potential opportunities for business expansion or process improvement.
- Improved network infrastructure by designing scalable systems that could accommodate future growth needs without compromising performance.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
Police Officer, Uniformed Road Patrol
Singapore Police Force
08.2016 - 08.2018
- Patrolled assigned areas to deter crime and ensure public safety.
- Conducted routine checks on vehicles and individuals for compliance with regulations.
- Responded to emergency calls, providing timely assistance and support to victims.
- Collaborated with community organizations to foster positive relationships and enhance safety awareness.
- Documented incidents meticulously in reports, ensuring accuracy and adherence to protocols.
- Engaged with the public to gather information on suspicious activities or potential threats.
- Provided first aid assistance at the scene of accidents or emergencies as needed.
- Participated in training sessions to enhance skills in conflict resolution and crisis management.
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
- Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.
- Engaged in self-initiated enforcement actions such as traffic stops or pedestrian checks, ensuring compliance with local laws and ordinances.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
- Conducted stationary and mobile surveillance on investigatory individuals.
- Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
- Answered emergency calls for help from citizens and business owners.
- Reduced crime rates through proactive patrolling and responding to calls for service in a timely manner.
- Assisted in the successful apprehension of multiple suspects through effective collaboration with fellow officers and other law enforcement agencies.
- Facilitated safe school environments by conducting patrols during arrival/dismissal times or participating in school-based programs aimed at promoting positive behavior among students.
- Participated in department-wide training sessions to maintain current knowledge of best practices within law enforcement and increase overall effectiveness on patrol assignments.
- Provided assistance to accident victims by administering first aid when necessary, directing traffic around the scene, or coordinating additional resources such as EMS or tow trucks.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Contributed to successful drug interdiction efforts through participation in joint operations with specialized units such as K-9 teams or narcotics task forces.
- Spearheaded investigations into Drug - related offences, Theft in Dwelling and Public Soliciting activities
- Supervised crowds at busy events to prevent injuries and property destruction.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Improved community relations by attending neighborhood meetings and addressing concerns of local residents.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Developed strong relationships with local businesses to facilitate information sharing and promote collaborative efforts for crime prevention.
- Supported department initiatives aimed at addressing quality of life issues within the community, such as enforcing noise regulations or investigating reports of illegal dumping.
- Enhanced road safety by conducting regular traffic enforcement operations, issuing citations, and providing warnings as necessary.
- Dispensed tickets to offenders for traffic violations.
- Supported event security initiatives by providing crowd control measures during community gatherings or special events held within the jurisdiction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Obtained information from arrested subjects to conduct debriefings.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Thoroughly analyzed criminal information and processed crime scenes.
- Checked vehicle equipment for proper functioning prior to use.
- Handled citation and traffic violation paperwork.
- Monitored traffic violations, issuing citations as necessary.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Monitored criminal activity in community to identify suspicious activity.
- Assisted in special investigations and crime prevention programs.
Store Team Member
Watson's Singapore
06.2016 - 08.2016
- Assisted customers with product inquiries and recommendations, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and maintaining cash register integrity.
- Stocked shelves and ensured proper product placement, contributing to optimized store layout and inventory management.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for customers.
- Monitored inventory levels and reported discrepancies, supporting efficient stock replenishment processes.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Managed inventory, ensuring products were well-stocked and current.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
- Fostered positive shopping environment, greeting customers warmly upon entry.
- Improved product visibility, arranging items in eye-catching displays.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Improved store safety by adhering to protocols and conducting regular checks.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Supermarket Worker
Isetan Singapore
05.2016 - 08.2016
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated cash register, ensuring accurate transactions and efficient checkout processes.
- Maintained cleanliness and organization of store displays to promote product visibility.
- Stocked shelves efficiently, monitoring inventory levels to prevent shortages.
- Resolved customer complaints promptly, maintaining high satisfaction levels during interactions.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Promoted a safe shopping environment by adhering to food safety standards when handling perishable items.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
- Checked aisles for spills to complete quick clean-up.
- Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Facilitated positive customer interactions by offering assistance with bagging groceries during peak hours.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
- Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
- Ensured accurate pricing of products by regularly checking price tags against current promotions or markdowns.
- Aided in loss prevention efforts by conducting regular stock checks and updating inventory records accordingly.
- Proactively provided support to other departments within the store as needed, demonstrating flexibility in role responsibilities.
- Managed waste disposal efficiently, separating recyclables from non-recyclables according to store guidelines.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Skills
Project management
Project planning
Project planning and development
Project scheduling
Client relations
Advanced problem solving
Document management
Data analysis
Data review
Team collaboration
Project tracking
Relationship building
Presentations
Client rapport
Customer relations specialist
Influencing skills
Task prioritization
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Project Manager
Kokusai Private Limited
05.2022 - Current
Information Technology Analyst
GoldenEye Investigations And Security Services
02.2019 - 03.2022
Police Officer, Uniformed Road Patrol
Singapore Police Force
08.2016 - 08.2018
Store Team Member
Watson's Singapore
06.2016 - 08.2016
Supermarket Worker
Isetan Singapore
05.2016 - 08.2016