Dhivya Lakshmi Ravikumar
Senior Project Manager
Bangkok
Summary
Highly motivated and driven individual with a strong desire for continuous growth and excellence in my career. Approach challenges with self-discipline and maintain an optimistic attitude. Exceptional planning skills for effective organization and task prioritization. Keen eye for detail ensures accuracy in all endeavors. Thrive in a team environment, valuing cooperation and teamwork to achieve shared goals. Key strengths include adaptability and quick learning ability, allowing me to embrace new experiences and environments with confidence and a positive mindset. Inherent urge to learn and explore innovative ideas, committed to putting forth utmost efforts for success in any professional setting.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Project Manager
Allianz Technology
12.2022 - Current
- Company Overview: Allianz Technology is the internal shared services provider for Allianz Group
- Globally coordinate with customers implementation work (Network IT services) for requested services with the detailed plan of action
- Actively manage project resources and supplier delivery ensuring that all team members deliver services to a high and consistent standard and in accordance with the client’s requirements
- Audit documentation to make sure it meets the required standards
- Monitor and report progress of network change programs against plans and present regular progress reports to key stakeholders thus ensuring quality and satisfaction
- Build and maintain relationships with key stakeholders in the Region
- Ensure the IT Demand for network & telephony services are captured in a timely manner and addressed via right project resources and well-documented planning
- Highlight any deviations or risks and manage with respective vendors
- Develop and maintain a realistic schedule based on key milestones and deliverables
- Handling P1 & P2 incident whenever arise
- Allianz Technology is the internal shared services provider for Allianz Group
- Maintained schedules to meet key milestones at every project phase.
Senior Project Manager
Dell EMC
10.2021 - 09.2022
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and adjust project constraints based on financial analysis
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Use and continually develop leadership skills
- Attend conferences and training as required to maintain proficiency
- Perform other related duties as assigned
- Develop spreadsheets, diagrams and process maps to document needs
- Presenting Weekly status update with business director and programme manager
- Proactive coordination with multiple internal and external stakeholders to track the change implementation completely
Project Manager
Accenture
11.2019 - 10.2021
- Worked as Project Manager, building infrastructure solutions for an American multinational Company
- Handling critical billing platform migration and customized deal implementation projects for critical client
- Project Manager responsible for End-to-End project delivery for billing service for AT&T
- Establishing relationship with various internal / external stakeholders to garner support required for the projects, keeping a close track of the developments in the field telecom and IT infrastructure and updating the top management about the developments and other changes in the industry
- Responsible for on time delivery of project and creation of Project plan, Project tracker and necessary Testing documents like requirements and schedules and Project closure report to enhance the flawless execution of Project
- Determines, monitors, and reviews all project economics to include costs, operational budgets, staffing requirements, resources, and risk
- Leads the project team in determining client requirements and translating requirements into operational plans
- Plans, schedules, monitors and reports on activities related to the project
- Undertakes status review meetings among project team members and clients
- Establishes appropriate metrics for measuring key project criteria
- Analyses project progress/costs and facilitate the development of recommended alternatives
- Creates communication plans, ensuring that appropriate information is exchanged among key stakeholders
- Presenting Weekly status update with business director and programme manager
- Proactive coordination with multiple internal and external stakeholders to track the Project completion
Service Delivery Representative
Hewlett Packard Enterprise
06.2016 - 11.2019
- Manage the end-to-end NSSR process from receipt of a proposal request through proposal, approval and delivery
- Solution and designing of new server builds, upgradation, migration of IT infrastructure
- Planning, designing, migration of classic IT into various cloud platforms
- Experience with AWS cloud platforms
- Developing migration plans for converting legacy servers into cloud platform
- Planning, designing of the IaaS, PaaS, SaaS requirements
- Analyzing the effort, cost estimation of each activities
- Coordinating the implementation of new solution for the project
- Manage and implement determination of requirements for all aspects of technical infrastructure delivery and configuration including documentation, workshops, forums, training and contribute to their development and delivery
- Participate in architecture reviews and/or audits; define and maintain documentation of infrastructure and technology standards, processes and policies related to core infrastructure
- Develop strategies and policies for the implementation and sustainment of IT infrastructure and enterprise services
- Define/document target state architecture, anticipate capacity growth, ensure scalability; stay abreast of industry trends and assess new products; use KPIs and effectiveness metrics to improve processes; bridge different areas of the infrastructure landscape
- Design technical infrastructure; effectively integrate solutions into the existing infrastructure; document current state architecture; consult on development projects; help deploy solutions that meet business and technical requirements
- Foster cross functional partnership amongst each major global region (i.e
- Americas, EMEA, APAC, etc.)
- Experience in handling architecture and design of high performance, available solutions to meet business needs and growth
- Experience working with storage solutions and related hardware such as SAN and iSCSI
- Knowledge of backup restore and disaster recovery planning and deployment
- Database experience with Oracle RDBMS, Oracle RAC, Oracle GoldenGate and Microsoft SQL Server
- IT Architecture experience with infrastructure design and management (server, applications, and/or networks)
- Knowledge and applied experience with various OS platforms such as the current versions of: Windows, Linux, HPUX, AIX, or Solaris
- Experience in the designing the solution in VMware VSphere 5 environments
- Implement and operate best practice in terms of standards and process within NSSR
- Identify and leverage appropriately skilled resources for the completion of service request proposals
- Collaborated closely with cross-functional teams to enhance overall service quality and consistency.
Process Executive
Infosys
01.2015 - 05.2016
- Worked as Process Executive, procuring electronics and equipment’s related to Aerospace Industry
Process Associate
Accenture
07.2013 - 09.2014
- Worked as Process Associate, Processing purchase orders in SAP for supply of products, Preparing Invoices & packing list for specific entities & Order Monitoring
Education
MBA - Human Resource management
Azhagappa University
Madras 04.2016 - 08.2017
Bachelor of Science -
Madras University
Madras 07.2010 - 04.2013
Skills
- Project Management
- JIRA
- Client relationship management
- Agile methodology
- Cost control
- Quality control
- KPI tracking
- Requirements gathering
- Documentation management
- Cross-functional coordination
- Multi-project management
- Work Planning and Prioritization
- Analytical thinking
- Team leadership
Certification
AWS Certified Solutions Architect – Associate
Personal Information
- Date of Birth: 11/06/92
- Gender: Female
Traits
- Good spoken and written communication skills
- Willing team player
- Sound leadership qualities and interpersonal skills
- Creative and innovative approach in solving real time problems
Timeline
Senior Project Manager
Allianz Technology
12.2022 - Current
Senior Project Manager
Dell EMC
10.2021 - 09.2022
Project Manager
Accenture
11.2019 - 10.2021
Service Delivery Representative
Hewlett Packard Enterprise
06.2016 - 11.2019
MBA - Human Resource management
Azhagappa University
04.2016 - 08.2017
Process Executive
Infosys
01.2015 - 05.2016
Process Associate
Accenture
07.2013 - 09.2014
Bachelor of Science -
Madras University
07.2010 - 04.2013
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