Dhivakaran Thamilchelvan
Sales Manager
Chennai
Summary
Results-oriented professional with 14 years of exceptional experience in Enterprise Sales and associated roles, spanning SaaS, IT, Payments, and Telecom. Proven expertise in strategic planning, C-suite relationship management, and driving revenue growth. Recognized for leading high-performance teams and fostering cutting-edge Customer and Employee Experience solutions. Twice awarded the prestigious President's Club at Freshworks, showcasing a track record of consistent excellence.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Sales Manager, India – Enterprise Business
Freshworks
1 2024 - Current
- Managing new business acquisitions in the Enterprise segment across all core ICPs in India
- Driving focus on process excellence through a few strategic initiatives in different areas of hunting
- Acting as the sales coach for all strategic new business deals in the region
Regional Head Sales, India – ITSM Business
Freshworks
07.2023 - 12.2023
- Led team of 10 with 8-10 years' experience, managing new business acquisitions in the Mid Market & Enterprise Segment across India
- Secured ITSM product wins in BFSI, Manufacturing & ITsuch as Federal Bank, Star Health Insurance, ITC, Asian Paints, Tollplus, ITC, iEnergizer..etc., through nuanced compete strategies against major competition
- Elevated CIO engagement through executive briefings, boosting Freshworks' mind share
- Achieved $1.5Mn against $2Mn quota for FY23 (75% attainment)
Regional Head Sales, India – CX Business
Freshworks
01.2023 - 06.2023
- Promoted to a Pan India role for new business acquisitions in the Mid Market & Enterprise segments; managed 10-member team, executed strategic shift, and achieved 125% of H1 2023 quota ($1.25Mn ARR)
- Secured largest CX deal in company history (~$5Mn TCV) through innovative compete strategies.
- Achieved $1.25Mn in ARR resulting in 125% achievement against the H1 2023 quota of $1Mn
- Presented keynotes and discussions at major CXO events.
Regional Head Sales, South India
Freshworks
07.2022 - 12.2022
- Led a team of 7 ICs, averaging 8-10 years of experience, overseeing new business acquisitions in South India
- Executed region-specific sales plans surpassing revenue targets, achieving $1.1Mn ARR against a $900K quota
- Utilized CRM insights to refine strategies, harness market trends, and capitalize on data-driven opportunities.
- Mentored and guided remote sales teams, fostering an environment of innovation, collaboration, and continuous learning.
- Demonstrated commitment to team members' growth and success, maintaining a cohesive, motivated team with zero attrition
- Maintained excellent relationships with cross-functional leaders, ensuring robust support and collaboration, and achieving recognition as a top RSM in the Mid Market & Enterprise Segment, along with winning the President’s Club Award for the APAC-MEA region in 2022.
Lead Account Executive
Freshworks
06.2020 - 06.2022
- Managed Mid Market & Enterprise Sales in South Africa; achieved $860K ARR which is 161% achievement in 2021
- One amongst Global Top 10 Hunters in the Mid Market & Enterprise Segment and President’s Club Winner for the APAC-MEA region in 2021
- Achieved $820Kagainst $252K quota which is 325% achievement in H1 2022; closed the largest ever ITSM deal in the company history at $1.5Mn TCV
Manager – Business Development, India
Bahwan CyberTek
09.2018 - 05.2020
- Managed new corporate logo acquisitions in India for BCT, which offers a portfolio of software products for Customer Experience Management, Business Intelligence, Predictive Analytics & Supply Chain Management to IT, Retail, Banking, Energy, Education & Logistics industries
- Achieved sales revenue of INR 6.65 Cr, by meeting strategically qualified prospects, rigorous follow-ups till closure, leveraging existing relationships and Up & Cross-Selling of Products
- Continuously shared feedbacks on Product Improvements, based on target audience’s expectations & competition’s offerings, to Product Teams, Country Head and the CEO
Manager - Corporate Sales, TN & KL
Paytm
09.2017 - 08.2018
- Managed Corporate Sales for Paytm, which offers a portfolio of Financial Products for Employee Tax Benefits associated with Meal, Gift, Fuel Allowance components of salary, Employee Reimbursements and Rewarding, Channel Partner & Customer Gratification.
- Developed thorough understanding of Payroll Processes & Salary Structuresfollowed by Corporates, Income Tax Provisions for Salaried Employees and Guidelines by Reserve Bank of India for Prepaid Payment Instruments and Payments Banks.
- Achieved targets in 4 out of 6 Months since joining, by maintaining an Average Monthly ‘Gross Merchandise Value (GMV) of INR 27 Lakhs resulting in an Overall GMV of INR 1.62 Cr, 6000 Paytm Sub-Wallet Users and Monthly Average Growth (in GMV) of 40%, by meeting strategically qualified prospects, rigorous follow-ups till closure, leveraging existing relationships and Up & Cross-Selling of Products.
Business Manager-Corporate Sales, TN & KL
Firstnaukri.com
05.2015 - 08.2017
- Managed Corporate Sales for Firstnaukri.com, a Naukri.com Group Portal, offering Saas based Solutions for Fresher Hiring, such as Online Skills Assessments Platform, Learning & Development Assessments Platform, Coding Assessments Platform, Application Tracking System, Post Offer Engagement Platform, Contest Platform and Offline solutions such as Off, On & Pooled Campus Drives in Tamil Nadu & Kerala.
- Indirectly managed a 20-Member Team of Key Account Managers with Naukri.com, in selling Firstnaukri’s solutions, by continuously mentoring them on Firstnaukri Sales Strategies and training them on products in order to drive sales in the Key Accounts.
- Consistently overachieved targets in 6 out of 8 Quarters and generated a revenue of INR 1.125 Cr in 2015-16 and grew it to INR 2.34 Cr in 2016-17 resulting in an Annual Growth of 108%
- Contributed to improvement of Sales & Service Teams’ Performances across India by Developing and introducing a set of best practices in Prospecting, Pitching, Proposing and Executing.
Manager Customer Success, TN & KL
Ezetap Mobile Solutions Pvt. Ltd.
06.2014 - 04.2015
- Increased the active usage rate of key accounts from 40% to 80% in Q3 2014 through tailored strategies
- Initiated, led and implemented projects right from the sale closure phase to national deployment phase in coordination with bankers such as Citi, HDFC & SBI.
- Expanded the existing key accounts by up-selling 250 mPOS terminals
Deputy Manager
Reliance Communications Ltd.
04.2010 - 06.2012
- Managed service orders of enterprise customers and ensured smooth service deliveries across India.
- Managed network fault resolutions of ISDN links and associated services for Large Enterprise Customers across India, at the National Network Operating Centre.
- Enhanced customer satisfaction by reducing MTTR and increasing percentage of SLA compliance
Sales Lead
Ananthi Telelink
06.2008 - 04.2010
- Handled Sales & Distribution of SIM Cards, Recharge Vouchers of Aircel Cellular Ltd. to 300 retail shops.
- Achieved a 35% Annual Growth by increasing revenue from INR 4.8 Cr to INR 6.48 Cr in FY 2009-10.
Education
MBA -
Great Lakes Institute of Management
Gurgaon 04.2001 -
Bachelor of Engineering - Electronics And Communication Engineering
National Engineering College
Kovilpatti, Tamil Nadu 04.2001 -
Senior School -
Sainik School Amaravathi Nagar
04.2001 -
Secondary School -
Sainik School Amaravathi Nagar
04.2001 -
Skills
Timeline
Regional Head Sales, India – ITSM Business
Freshworks
07.2023 - 12.2023
Regional Head Sales, India – CX Business
Freshworks
01.2023 - 06.2023
Regional Head Sales, South India
Freshworks
07.2022 - 12.2022
Lead Account Executive
Freshworks
06.2020 - 06.2022
Manager – Business Development, India
Bahwan CyberTek
09.2018 - 05.2020
Manager - Corporate Sales, TN & KL
Paytm
09.2017 - 08.2018
Business Manager-Corporate Sales, TN & KL
Firstnaukri.com
05.2015 - 08.2017
Manager Customer Success, TN & KL
Ezetap Mobile Solutions Pvt. Ltd.
06.2014 - 04.2015
Deputy Manager
Reliance Communications Ltd.
04.2010 - 06.2012
Sales Lead
Ananthi Telelink
06.2008 - 04.2010
MBA -
Great Lakes Institute of Management
04.2001 -
Bachelor of Engineering - Electronics And Communication Engineering
National Engineering College
04.2001 -
Senior School -
Sainik School Amaravathi Nagar
04.2001 -
Secondary School -
Sainik School Amaravathi Nagar
04.2001 -
Sales Manager, India – Enterprise Business
Freshworks
1 2024 - Current
Similar Profiles
VIGNESH RAJENDRANVIGNESH RAJENDRAN
Senior Analyst - Customer Support at FRESHWORKSSenior Analyst - Customer Support at FRESHWORKS
Prince RameshPrince Ramesh
Lead Business Analyst at FreshworksLead Business Analyst at Freshworks
Mohanakrishnan NMohanakrishnan N
Lead Software Engineer - Machine Learning at FreshworksLead Software Engineer - Machine Learning at Freshworks