Dhirender Singh
Summary
Data Science leader with a proven track record of driving transformative change through data-driven strategies. Expertise in empowering diverse teams of data scientists to deliver impactful solutions for Banks, Merchants, and Government Agencies across Customer Lifecycle Management, Risk Management, and Profitability. Recognized for thought leadership, innovation, and industry collaboration.
Overview
18
18
years of professional experience
Work History
Senior Director, Data Science
Visa Consulting and Analytics
04.2014 - Current
- Spearheaded a team of data scientists across three countries, providing data science-driven portfolio management strategies to Visa's key clients, resulting in over 40% YoY growth in revenue.
- Orchestrated the development and deployment of data-driven portfolio management strategies for banks, encompassing the entire product lifecycle, from customer acquisition to retention.
- Forged strategic collaborations with key merchant clients to develop data-driven call-to-actions, driving new customer acquisition, share of wallet growth, and co-brand portfolio optimization.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Senior Analytics Consultant
Fractal Analytics
12.2010 - 03.2014
- Developed an end-to-end solution for authorization decline tracking on credit and debit card portfolios for banks in the APCEMEA region
- Created business and technical requirements documentation and developed solution designs for analytics implementation.
- Provided data-driven analytics to the marketing team of one of the world's largest payment network providers on their emerging products and technologies
- Authored white papers studying the impact of e-Commerce on debit card usage for banks in the APCEMEA region.
Associate Vice President - Credit Risk Analytics
HSBC India
02.2007 - 11.2010
- Developed collection strategies and conducted ad-hoc analyses to identify new opportunities and threats from credit expansion and tightening perspectives
- Implemented debt restructuring and re-aging solutions to reduce bad debts and channel collection efforts
- Developed credit line management strategies to cut down exposure on high-risk accounts
Data Analyst
Absolutdata Research and Analytics
12.2005 - 01.2007
- Conducted market research, data mining, population segmentation, and scorecard development.
Education
National University of Singapore
Singapore08.2024
Bachelor of Engineering - Electronics And Telecommunications
Institute of Technology And Management College
India01.2005
Skills
- Culture Transformation
- Collaborative Leadership
- Communication and Presentation Skills
- Programming Languages: Python, SAS, SQL
- Data Visualization Tools: Tableau
Websites
Accomplishments
- Filed 18 technical innovations and 5 patents in AI/ML data solutions since May 2015.
- Co-authored a whitepaper on the impact of COVID-19 on tourism in Singapore and the road to recovery and transformation.
- Received recognitions for 'Develop Best Talent', 'Deepen Partnerships', 'Excellence - Driving Results', and 'Teamwork' at Visa.
- Delivered a lecture on 'Statistical Consulting at Visa' at the National University of Singapore in 2019.
- Recognized for 'Enable and Inspire' by team members in 2020 Annual AP Visa Consulting and Analytics Awards.
- Awarded Annual Project of the Year award in 2019.
- Received 'Excellence in Client Relationship Management' award at Fractal Analytics.
Personal Information
Total Experience: 18 years
References
Available upon request.
Timeline
Senior Director, Data Science
Visa Consulting and Analytics
04.2014 - Current
Senior Analytics Consultant
Fractal Analytics
12.2010 - 03.2014
Associate Vice President - Credit Risk Analytics
HSBC India
02.2007 - 11.2010
Data Analyst
Absolutdata Research and Analytics
12.2005 - 01.2007
National University of Singapore
Bachelor of Engineering - Electronics And Telecommunications
Institute of Technology And Management College
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