Dharmendra K. Singh
VP, Production Service Specialist
Singapore
Summary
IT Service Delivery professional with 15+ years of experience in infrastructure support. Currently working as APAC Lead in Data Transmission Services(B2B) team.
Performance-driven Vice President with 3 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Vice President
Bank of America, NA
06.2016 - Current
- Triage all the incidents for transmission services, which mainly include banking and market day to day data processing via b2b portal. Supporting backend infrastructure for EDI, ARP, FRP, ACH, PSH, debit/credit payments, trading accounts transactions, home loan transaction between Bank and the Clients, and own all the incidents and changes for all services in Data Transmission group, Global payment system, IBM Sterling within agreed service targets.
- Create and manage trading partners (Producer and consumer) profile, routing channels templates.
- Create and manage the communities for enterprise internal customer and external customers.
- Oversight to day to day Operations & Support, Infrastructure support groups, and Application Support teams at all level.
- Anticipates and takes ownership of customer/client needs and problems, ensure data delivery with speed and accuracy.
- Track and monitor application SLA.s and Job stream delays and notify the relevant downstream group.
- Identify and take ownership of process improvement initiatives.
- Establishes priorities early in the planning process in consultation with Client Service Delivery Managers, client base, and dedicated team members.
- Build and foster effective relationships between the business and IT.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
Operation Analyst (Mainframe)
Bank of America Merrill Lynch
10.2010 - 05.2016
- Handling daily issues and maintaining the SLA and OLA is the key responsibility.
- Supporting and maintaining HMC (Hardware management console) and related issues.
- Handling batch jobs, escalation of Hardware issues, performing Weekend IPL and data restores on AS400
- Extensively used change, incident and problem management tools like Maximo, Remedy and peregrine.
- Maintained and monitored mainframe systems through RCS Console.
- Performed Disaster recovery and BCP tests every year.
- Good understanding of Mainframe hardware, architecture and application side as well.
Senior System Engineer
Bank of America Continuum Solution
12.2008 - 09.2009
- Handling daily issues on application side and system side as a part of L1 system support team.
- Acknowledging the system alerts from TBSM and escalating the immediate responsible function to get the issue resolved before its SLA.
- Documenting the major issues and analyzing the major workaround.
Software Engineer
Dynamica India Pvt. Limited
09.2006 - 11.2008
- Ensure compliance with production-related Service Level Agreements (SLA).
- Providing First line support for batch and software delivery failures/ abends, initiating fix on failed procedures where application or escalation to support teams if required. Ensuring all events are recorded by raising incident and updated in agreement with documented procedures.
- Scheduling & batch / job monitoring on different platforms i.e. IBM Mainframe.
- Actively involved in the Knowledge Transition Phase for project understanding.
- Environment: COBOL, JCL, VSAM, CICS, DB2, SPUFI, QMF, File-Aid, CA7.
Education
B. Tech-bachelor of Technology - Computer science and engineering
Uttar Pradesh Technical University
01.2006
Skills
Sterling File gateway, Sterling B2B Integrator, Sterling Control Center, Network, Data analysis, SLDC, gathering requirements from client, Incident Management
Certification
ITIL V3 Certified and IT Service Management trained
References
Available on request
Disclaimer
Date & signature
Timeline
Vice President
Bank of America, NA
06.2016 - Current
Operation Analyst (Mainframe)
Bank of America Merrill Lynch
10.2010 - 05.2016
Senior System Engineer
Bank of America Continuum Solution
12.2008 - 09.2009
Software Engineer
Dynamica India Pvt. Limited
09.2006 - 11.2008
B. Tech-bachelor of Technology - Computer science and engineering
Uttar Pradesh Technical University
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