Dharani Subramaniam
Summary
4.8 years of Information Technology experience as Support Engineer in the field of Microsoft Technologies {(2010, 2013, Skype for Business 2016,MS Teams, Networking, MS Exchange (2010), Air-watch MDM, MYSQL and SCOM 2012(Basics)}.
Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Skype Operations Team member
Software Pundits India Pvt Ltd
09.2021 - 05.2022
- Client name: Robert Bosch
- Technology: Skype for Business and Teams Operations
- Team Size: 9
- Role: Skype Operations Team member
- Skills: Skype for Business 2016, Teams, Handling alerts
- Project Description: Involved in solving client End issues in Skype for business 2016 and MS Teams.
- Involved in solving client End issues in Skype for business 2016 and teams.
- Worked on L1 Requests and worked with the client regarding the resolution
- Monitoring alerts on Gateways and update the respective team.
- Handled all L3, L2 issues regarding Skype for business 2016
- Performed OS patching on Skype servers on monthly Basics
- Direct interaction with clients and provide support on call related to skype for business/MS Teams.
- Involved in Dispatching the tasks
migration operational team member
Primus Technologies
05.2019 - 07.2019
- Client name: Capgemini
- Technology: office 365 migration (tenant to tenant)
- Team Size: 7
- Role: migration operational team member
- Skills: office 365 migration, exchange admin, Skype admin
- Project Description: Mailbox and Skype migration from one tenant to another. Changing all user level policies and providing operational support for users
Voice operations
Mphasis Limited
06.2017 - 02.2019
- Client name: DXC Technology
- Technology: Skype for Business and Networking
- Team Size: 11
- Role: Voice operations
- Skills: Microsoft Lync Server (Skype for Business 2015/2013), Networking (Voice Gateways)
- Project Description: Implementing the new skype Infrastructure from scratch and moving the site to production. It involves Lync Gateway configuration, configuring new phones (Analog and IP) at site level. Providing site level and user level operational support.
- Job Responsibilities are as follows:
- Building new skype Infrastructure in a new site which involves both Skype for business and Gateway configurations
- Involved in configuring the voice Gateway components and analog phones in HP Voice Gateway
- Publishing the Skype for business Topology by adding the device to Topology
- Coordination with Project managers and Project Engineers to Work and move a complete site to production.
- Configuring both analog and IP phones at the site level, Involved in troubleshooting too.
- Good knowledge on skype user provisioning, assigning voice policies and dial plans
- Working on the captured critical Alerts and doing health checks.
- Involved in site level and user level issues related to skype.
- Interacting with customers regarding their queries and providing quick resolution.
Lync Incident Analyst
Wipro Technologies
09.2014 - 08.2016
- Project name: Honeywell Exchange/Lync Server Support
- Technology: Lync Collaboration Services
- Team Size: 60
- Role: Lync Incident Analyst
- Skills: Microsoft Lync Server (Skype for Business /2013/2010), Microsoft Exchange 2010/2013, Microsoft SCOM 2007/2012 tool, Air watch MDM tool, AD Basic, My SQL, SCOM 2012 and BMC Remedy tool.
- Project Description: Managing and providing L1 and L2 support (24
- 7) to one of the fortune 500 companies Lync and messaging infrastructure contains 1,50,000+ mailboxes and 1,50,000+ Lync accounts.
- Job Responsibilities
- Worked in L1 Team, Creating tickets(BMC Remedy Incident tickets) based on the information from the client and assigning to the right Queue(Team). Updating the client regarding the progress of the issue or regarding the resolution.
- Always had direct interaction with the clients regarding the reported issue.
- In L2 team, Analyzing and resolving issues related to Lync, Exchange Servers, Airwatch MDM issues and coordinating with Critical Incident management team.
- Documenting the new issues and Sharing with the Team members
- Interacting with customers regarding their queries and providing necessary update regarding their issues.
- Creating Lync conferencing policies.
- Troubleshooting end user issues related to Lync (Skype for business) including Lync enterprise voice, Recording issues, online meeting issues, Federation issues, Response Group issue, client login issues, etc.
- Creating MDM account for the users and assisting in troubleshooting the issues related to it.
- Providing on phone support for VIP/Executive users.
- Mailbox permission delegation, DL creation, restriction and Modification depend up on user’s requirement.
Education
B.Tech - IT
Kongu Engineering College
Erode, TN01.2013
12th - undefined
Green Park Matric. Higher Secondary School
Namakkal, TN01.2009
10th - undefined
Kongu Matric. Higher Secondary School
Namakkal, TN01.2007
Skills
- Microsoft Lync Server (Skype for Business /2013/2010), Exchange server 2010
- Microsoft Teams
- Powershell scripting
- python(basic)
- SCOM(only monitoring alerts)
- Networking (MSR Gateway)
- Mail Client: MS outlook
- Air-watch MDM Agent Tool
- MySQL
Profile at glance
- Have Experience working in L1 Team (Creating BMC Remedy tickets according to the reported issue by directly contacting the client, Monitoring alerts in SCOM 2012 ) and also worked in L2 Team(troubleshooting on the issue ).
- Have direct interaction with clients/users in order to resolve their issues
- Monitoring\Capturing the critical alerts logged and working towards the resolution of the same.
- Good knowledge in Skype for business (2015,2016/Lync 2013),MS Teams and HP MSR Voice Gateway configurations
- Administering and managing the Lync and messaging infrastructure consist of 1, 50000+ Lync accounts and mailboxes.
- Involved in configuring and troubleshooting issues related to phones (Analog/IP) at site level
- Troubleshooting end user issues related to Lync (Skype for business) including Lync enterprise voice, Recording issues, online meeting issues, Federation issues and client login issues.
- Trained in Windows Networking, UNIX, RDBMS and AD in Initial Learning
- Involved in office 365 tenant to tenant migration project. Where we have migrated around 1000+ mailboxes.
Additional Experience
Had undergone 3 months training in storage and worked in storage project (EMC2) for 6 months as L2 Engineer
Timeline
Skype Operations Team member
Software Pundits India Pvt Ltd
09.2021 - 05.2022
migration operational team member
Primus Technologies
05.2019 - 07.2019
Voice operations
Mphasis Limited
06.2017 - 02.2019
Lync Incident Analyst
Wipro Technologies
09.2014 - 08.2016
12th - undefined
Green Park Matric. Higher Secondary School
10th - undefined
Kongu Matric. Higher Secondary School
B.Tech - IT
Kongu Engineering College
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