Dharani Gopal
Singapore
Summary
Experienced customer service and operations executive with over 10 years of experience in the dental and healthcare industry. Proven ability to manage customer relations, operations, and administrative tasks, while enhancing patient experience. Skilled in communication, marketing initiatives, professional management, and coordinating day-to-day operations. Strong background in dental surgical assisting, with expertise in patient care and clinical support. Adept at multitasking, problem-solving, and driving organizational efficiency.
Overview
16
16
years of professional experience
Work History
Senior Customer Service, Operations Executive
1728 Dental Group
03.2020 - Current
- Customer Relations: Managed and resolved customer complaints, addressed 1-star Google reviews, and handled various counter matters, including treatment recalls, announcements, and staff training
- Communication and Media Management: Curate a monthly newsletter for the clinical team, handling mainline calls, WhatsApp messages, and Google inquiries throughout the day
- Professional Management: Maintained professional licenses, tracked employee leave, handled daily inquiries (leave requests, time off, lab fees, patient complaints, content permissions), and scheduled monthly clinic rosters
- Operational Support: Coordinated clinic tours, managed name card and scrub assignments, and assisted with social media content creation
- Marketing Initiatives: Tracked activities for hired marketing firms running Google campaigns, landing pages, and advertisements for the organization
Dental Surgical Assistant
Symmetry Dentofacial Aesthetics
06.2018 - 03.2020
- Support the orthodontist and oral maxillofacial surgeon during dental procedures in the clinic
- Facilitate dental clearance for cancer patients from the hospital
- Managed the Central Supply Station (CSS), ensuring strict hygiene protocols for instruments
- Assisted with lab tasks, including creating diagnostic casts, retainers, mouth guards, and whitening trays
- Schedule patient appointments, handle billing and payment plans, and provide oral hygiene education to patients.
- Administered panoramic, lateral cephalometric, and AMAX (occlusal) X-rays for patient diagnostics.
Dental Surgical Assistant
Orange Orthodontics & Dentofacial Aesthetics
12.2012 - 05.2018
- Support orthodontist, prosthodontist, and oral maxillofacial surgeon with clinical procedures in both clinic and private hospital operating theaters
- Managed the Central Supply Station (CSS), ensuring strict hygiene protocols for instruments
- Assisted with lab tasks, including creating diagnostic casts, retainers, mouth guards, and whitening trays
- Schedule patient appointments, handle billing and payment plans, and provide oral hygiene education to patients
- Administered panoramic, lateral cephalometric, and AMAX (occlusal) X-rays for patient diagnostics
Dental Assistant
Radiance Dental Care
10.2008 - 12.2012
- Managed branch operations, including staff scheduling, procurement, and technical equipment maintenance
- Handled MediSave claims submission, rental collection, and general administrative duties
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Briefed patients on dental procedures and payment plans to help make informed decisions
Education
Diploma - Healthcare Service Management
Kaplan Higher Education Academy
01.2019
Diploma - Logistics and Supply Chain Management
Kaplan Higher Education Academy
01.2010
Ordinary Level -
Yio Chu Kang Secondary School
01.2007
Skills
- Conflict resolution
- Marketing initiatives
- Professional management
- Scheduling coordination
- Social media management
Languages
- English, First Language
- Tamil, Advanced
- Malay, Basic
- Mandarin, Basic
References
Dr Eugene Wee, 9669 0810
Director of Symmetry Dentofacial Aesthetics
Personal Information
Date of Birth: 29/06/89
Last Drawn Salary
$3,625 (incl. transport & hand phone allowance)
Timeline
Senior Customer Service, Operations Executive
1728 Dental Group
03.2020 - Current
Dental Surgical Assistant
Symmetry Dentofacial Aesthetics
06.2018 - 03.2020
Dental Surgical Assistant
Orange Orthodontics & Dentofacial Aesthetics
12.2012 - 05.2018
Dental Assistant
Radiance Dental Care
10.2008 - 12.2012
Diploma - Healthcare Service Management
Kaplan Higher Education Academy
Diploma - Logistics and Supply Chain Management
Kaplan Higher Education Academy
Ordinary Level -
Yio Chu Kang Secondary School
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