Dhanasekaran Veeramani
Mannargudi
Summary
Over the course of my 16+ years in the Insurance and Banking industry, I have honed a robust foundation in banking operations, risk management, and customer service. My diverse professional journey has equipped me with a thorough understanding of the intricacies of the banking sector, enabling me to consistently surpass targets and ensure client satisfaction. My expertise encompasses various banking functions, including retail banking, AML KYC, and Compliance. I possess a deep knowledge of financial products, such as loans, mortgages, credit cards, and investment portfolios, enabling me to assess client needs and deliver tailored solutions. My proficiency in risk assessment and regulatory compliance ensures the mitigation of potential risks while adhering to industry guidelines. In addition to my technical skills, I bring strong leadership qualities to the table. I have successfully managed diverse teams, cultivating a culture of excellence and fostering professional growth among team members. Effective communication skills have been instrumental in establishing and maintaining strong relationships with clients, colleagues, and stakeholders, leading to enhanced business opportunities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Head
Axis Bank Ltd
07.2021 - Current
- Own all branch-banking objectives and overall branch supervision
- Responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management(CRM)
- Ensuring achievement of overall Branch Targets by generating business and cross sales to attain NII and fee income
- Complaints Handling
- Conducting periodic customer meets for generating leads in order to open Savings, current accounts, fixed deposits and Asset Products
- Ensuring compliance with Banking rules, Regulations and Procedures
- Periodic review of progress vs objectives
- Reporting to Cluster Head with 12 staffs reporting me.
Branch Manager
ICICI BANK LTD
09.2014 - 06.2021
- Responsible for enforcing adherence to set standards of the bank and ensuring regulatory (external & internal) compliance, including interaction with internal and statutory auditors
- Own all branch-banking objectives and overall branch supervision
- Responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship
- Onboard calling of NCA customers for maintaining high average balances
- Implemented ERV calling register for enhancing the total value relationship of the customer
- Ensuring achievement of overall Branch Targets by generating business (Time and Demand deposits) and cross sales to attain NII and fee income
- Complaints Handling
- Conducting periodic customer meets for generating leads in order to open Savings, current accounts and fixed deposits
- Lead a result oriented team and be responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
- Plan and Deliver effective sales strategies, work with team members to achieve sales targets Delegate supervision of day-to-day operations to staff at branch
- Provides advisory services to HNI on funds management, along with maintaining relationship with Key Accounts
- Adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) norms effectively.
Sales Manager
PNB Metlife Insurance Ltd
04.2014 - 08.2014
- Recruiting suitable persons to be appointed as Insurance Managers or Advisors, training them and helping them to sell life insurance policies to maximum number of insurable persons
- Creating a portfolio of High Net Worth Individuals
- Execution of sales strategy Increase market reach and penetration through market segmentation
- Acquisition new customers and increase sales
- Provide on and off field support to Insurance Managers.
Agency Manager
Birla Sunlife Insurance
11.2012 - 04.2014
- Recruiting suitable persons to be appointed as Advisors, training them and helping them to sell life insurance policies to maximum number of insurable persons
- Execution of sales strategy Increase market reach and penetration through market segmentation
- Seek new customers and increase sales
- Monitor and review advisors performance
- Help them achieve business performance targets,train and motivate advisors to provide a better understanding of market/products
FINACIAL SERVICE CONSULTANT
ICICI PRUDENTIAL INSURANCE LTD
06.2008 - 05.2012
- Understand the customer's protection and investment needs
- Identify and recommend solutions that fits customer's requirements the best
- Offer the prospect or existing customer the complete range of products
- Help complete the procedure necessary for processing the purchase of the policy
- Keep in touch with customers to ensure that their policy service requests are managed properly
- Facilitate settlement of Insurance claims.
Education
Master of Business Administration (M.B.A.) - Business Administration -
Vel Sri Ranga Sanku College(University of Madras)
05.2008
Bachelor's Degree - Microbiology -
Ponnaiyah Ramajayam College of Arts And Science
05.2006
Higher Secondary -
Findlay Higher Secondary School
05.2003
Skills
- Branch operations
- Branch management
- AML
- KYC Policies and procedures
- CDD
- EDD
- Business Development
- Business administration
- Risk Mitigation
- Operations Management
- Industry Expertise
- Proficient in MS Office
- Financial Services
- Client Relationship Management
Certification
Mutual Fund Distributors, 2019, 2200327344, Mutual Fund Distributors Continuing Professional Education Program
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 8+8 staff members.
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Branch Head
Axis Bank Ltd
07.2021 - Current
Branch Manager
ICICI BANK LTD
09.2014 - 06.2021
Sales Manager
PNB Metlife Insurance Ltd
04.2014 - 08.2014
Agency Manager
Birla Sunlife Insurance
11.2012 - 04.2014
FINACIAL SERVICE CONSULTANT
ICICI PRUDENTIAL INSURANCE LTD
06.2008 - 05.2012
Master of Business Administration (M.B.A.) - Business Administration -
Vel Sri Ranga Sanku College(University of Madras)
Bachelor's Degree - Microbiology -
Ponnaiyah Ramajayam College of Arts And Science
Higher Secondary -
Findlay Higher Secondary School