Dewi Hajar Ali
Sales Admin
Work Preference
Summary
Dependable professional with a strong background in customer service and team collaboration. Known for exceptional attention to detail and active listening skills, consistently enhancing customer satisfaction and operational efficiency.
Overview
31
31
years of professional experience
Work History
Sales Admin
Singapore Hospitality Group Pte Ltd
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Dominos Store Manager
Dominos's Pizza
07.2020 - 02.2021
- Led daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer interaction.
- Managed inventory levels, reducing waste through efficient stock management processes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Confidential Assistant
Cold Storage Pte Ltd
08.2018 - 09.2019
- Coordinated cross-departmental communication to streamline operational workflows and enhance efficiency.
- Managed confidential documents and maintained data integrity within company filing systems.
- Developed and implemented process improvements to optimize administrative support functions.
- Trained junior staff on office protocols and best practices for document handling and confidentiality.
- Provided administrative support during high-pressure situations, ensuring seamless operations under tight deadlines.
- Managed monthly collection and reporting of data for management reports.
Store Manager
The Orange Thimble
02.2013 - 10.2017
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service standards and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased foot traffic and boosted sales performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Espressoul Pte Ltd
01.2011 - 01.2013
- Analyzed sales data to identify trends and inform strategic decision-making for product offerings.
- Fostered a positive team environment, enhancing employee engagement and retention rates.
- Established performance metrics to evaluate staff effectiveness and drive continuous improvement initiatives.
- Collaborated with suppliers to negotiate favorable terms, improving product quality and cost-efficiency.
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Supervisor
Harry's International
01.2010 - 10.2010
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Managed inventory levels, optimizing stock management and minimizing waste.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Supervisor
Scruffy Murphy's Irish Pub
05.2005 - 01.2010
- Conducted regular performance evaluations, providing feedback for continuous development.
- Developed training materials to enhance onboarding processes for new hires.
- Analyzed operational data, identifying trends to drive strategic decision-making.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Patient Service Associate
Tan Tock Seng Hospital
03.1995 - 04.2005
- Facilitated patient appointments and managed scheduling to enhance clinic efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Collaborated with healthcare teams to ensure seamless communication and coordination of care.
- Trained new staff on operational procedures and best practices for patient interaction.
- Oversaw front desk operations, ensuring adherence to hospital policies and procedures.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Engaged with patients to provide critical information.
Education
WPLN - WPLN LEVEL 7
Kaplan
Kaplan 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Dependable and responsible
Multitasking
Computer skills
Active listening
Verbal communication
Attention to detail
TRAVEL
I enjoy traveling as it allows me to experience different cultures, meet people from diverse backgrounds, and broaden my perspective. Through travel, I have developed strong planning and organizational skills, adaptability, problem-solving abilities, and effective communication. It has also enhanced my confidence in navigating new environments and managing unexpected situations independently.
Accomplishments
- Completed manager training program.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)
Indonesian
Upper intermediate (B2)
Software
Excel
Powerpoint
Words
Cater master
SAP
RAPTOR
Timeline
Sales Admin
Singapore Hospitality Group Pte Ltd
07.2021 - Current
Dominos Store Manager
Dominos's Pizza
07.2020 - 02.2021
Confidential Assistant
Cold Storage Pte Ltd
08.2018 - 09.2019
Store Manager
The Orange Thimble
02.2013 - 10.2017
Store Manager
Espressoul Pte Ltd
01.2011 - 01.2013
Supervisor
Harry's International
01.2010 - 10.2010
Supervisor
Scruffy Murphy's Irish Pub
05.2005 - 01.2010
WPLN - WPLN LEVEL 7
Kaplan
04.2001 -
Patient Service Associate
Tan Tock Seng Hospital
03.1995 - 04.2005