Dewi Wiryanti

Work History

Sales Support Executive

Lesaffre Singapore Pte Ltd

10.2022 - Current

Company Overview: French Yeast Manufacturer
Provide support to all APA customers to ensure high level of customer satisfaction and prompt response in time, this is to Build and maintain strong relationships with customers in the APA region
Handling full sales order cycle such as Coordinate the preparation of invoice, shipping documents & ensure timely delivery of products to customer by anticipating and communicating client expectations to our plants, quality, and warehouse team
Handle customers samples request, creating sample order in France SAP, follow up and update status such as COA, ETA and etc
Sales report is updated on daily basis in share drive with reporting manager
Administrative tasks for sales managers and HOD: Managing sales data and completing other administrative tasks to support the sales team and boosted team productivity
Monitor order in the system, creating delivery note, arrange delivery transport and following up on the shipping documents
Maintain accurate and up-to-date documentation related to sales activities
Work closely with finance to follow up on payment with customers
Manage customer claims effectively in cooperation with the support of quality teams, supply chain, and sales managers
Support and involve in business prospection activities in line with our strategic plan and prospects
Support meeting organization, team activity and propositions
Support exhibition, travels for roadshow/seminar, and goodies preparation
Involve in marketing activity such as creating QR for seminar registration, collect feedback after, lucky draw arrangement and Coordinator/ MC on the event day
Generate C4C analysis every month, utilize data to identify trends, track performance, and improve sales support processes

Customer Service Manager

Ravel International Pte Ltd

02.2016 - 09.2022

Company Overview: Electrical Products Distributor and identification solution provider
Oversee the daily management of all external orders and inquiries, including logging inquiries, generating accurate sales quotations, and updating order status information within the CRM system
Managing the entire sales order processing cycle, including order follow-up and delivery monitoring
Collaborate closely with operations and logistics teams to ensure timely and accurate order delivery
Communicate stock replenishment requirements to management, actively participate in stock planning, and generate purchase orders
Identify and analyse operational inefficiencies, proposing and implementing process improvements
Maintain close and effective communication with supply chain partners, ensuring their active participation in project fulfilment
Develop and maintain a robust sales pipeline within the CRM system
Negotiate and close sales opportunities to achieve and exceed established sales targets
Provide expert consultation to customers, guiding them in selecting the most suitable products or services for their specific project needs
Actively identify and cultivate new business relationships with potential long-term clients
Electrical Products Distributor and identification solution provider

Customer Service Executive

Benwin Singapore Pte Ltd

08.2013 - 01.2016

Company Overview: Electrical Supplies to both offshore and onshore industry
Fully manage all aspects of company general sales email campaigns, both domestically and internationally
Generate accurate and timely quotations, oversee the entire sales order processing cycle, including order follow-up and delivery monitoring
Lead and oversee daily indoor sales activities, including delegating inquiries to the indoor sales team, guiding them in preparing price quotations, and maintaining team performance
Create and maintain a comprehensive database of current and potential customers
Effectively explain and present the features and benefits of company products and services to prospective clients
Identify and pursue upselling opportunities to maximize revenue
Prepare and present monthly sales reports and forecasts to the Managing Director
Resolve complex customer issues promptly and effectively, addressing customer concerns and proactively mitigating potential after-sales issues
Conduct proactive customer visits and follow up through face-to-face meetings
Undertake overseas customer visits as required, with a particular focus on the Indonesian market
Manage all incoming customer inquiries, build strong client relationships through effective communication (email, phone calls), and provide exceptional customer service
Achieve monthly sales targets for the entire internal sales team as set by the business
Electrical Supplies to both offshore and onshore industry

Summary

Overview

Work History

Sales Support Executive

Customer Service Manager

Customer Service Executive

Education

Bachelor of Science (Hons) - Marketing

Skills

Residency

Personal Information

Timeline

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