Dewi Kartika
Summary
I am always driven to try new things. I am a team player. I am committed in everything I do. I handle hurdles calmly with a positive attitude.
Overview
2025
2025
years of professional experience
Work History
Customer Service Officer
DNATA
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Administrative Assistant
Yishun Community Hospital
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
O’level -
CHIJ Saint Joseph’s Convent
12.2013
Skills
- Data entry
- Documentation and reporting
- Records maintenance
- Information protection
- Customer service
- Administrative support
- Microsoft Excel
- Active listening
- Follow-up skills
Timeline
Administrative Assistant
Yishun Community Hospital
04.2024 - Current
Customer Service Officer
DNATA
O’level -
CHIJ Saint Joseph’s Convent