Summary
Overview
Work History
Education
Skills
Timeline
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Dewi Kartika

Summary

I am always driven to try new things. I am a team player. I am committed in everything I do. I handle hurdles calmly with a positive attitude.

Overview

2025
2025
years of professional experience

Work History

Customer Service Officer

DNATA
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Administrative Assistant

Yishun Community Hospital
04.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

O’level -

CHIJ Saint Joseph’s Convent
12.2013

Skills

  • Data entry
  • Documentation and reporting
  • Records maintenance
  • Information protection
  • Customer service
  • Administrative support
  • Microsoft Excel
  • Active listening
  • Follow-up skills

Timeline

Administrative Assistant

Yishun Community Hospital
04.2024 - Current

Customer Service Officer

DNATA

O’level -

CHIJ Saint Joseph’s Convent

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Dewi Kartika