Devisha Tayal
Singapore
Summary
With over 7 years of experience in client-facing roles and product management, I excel in building and nurturing client relationships, driving customer success, and achieving sales growth. My expertise includes client management, customer success, presales consulting, and stakeholder management, which equip me to deliver impactful outcomes and exceed customer expectations. I thrive in dynamic environments, effectively managing complex projects and fostering teamwork to ensure precise, timely, and budget-conscious delivery.
Overview
9
9
years of professional experience
Work History
Business Analyst Advanced
DBS Bank
Singapore
04.2023 - Current
- Strategized the implementation strategy for 10 interfaces during the migration process of Issuing Phase of Consumer Banking Services.
- Implemented the roll out of migration of Acquiring Phase of Consumer Banking Services in 3 months.
- Gathered and finalized the requirements for Consumer Banking Services Migration Process.
- Developed high-volume data reports using Tableau to support strategic decisions.
General Manager
Carbonate Pte Ltd
Singapore
01.2022 - 03.2023
- Increased new sales revenue by 20% Y/Y across different industry verticals (F&B, retail, manufacturing, education, logistics and construction)
- Drove the entire government portfolio from RFP, client demo, defining the solution, client presentation/negotiation and onboarding, achieving 5 new client.
- Converted 70% of the lead prospects with the technical demo and presales consultations.
- Established a new Partnership Vertical to strengthen client value propositions (e.g. Accounting firms, recruitment firms etc)
- Launched a new HRMS Solution for the Indonesian market targeting SMEs, overseeing product planning, execution, and delivery.
- Improved workflows and implemented SOPs with comprehensive documentation, increasing operational efficiency by 30%.
Account Manager
Carbonate Pte Ltd
Singapore
12.2020 - 12.2021
- Engaged over 150 clients in one year ensuring product adoption, driving product adoption and customer success.
- Identified new revenue streams by working closely with customers to uncover untapped needs.
- Contributed to 60% rise from 2020 to 2021 in customer retention rate by setting up multiple SOPs.
- Led the Customer Success Team by training them on onboarding process and renewal strategies.
- Increased the sales by 15% of new clients by doing presales and consulting on the client needs.
MBA Intern
Johnson Controls
Singapore
02.2020 - 11.2020
- Developed a Design Thinking program for engaging potential customers
- Created and maintained dashboards for sales pipeline using Microsoft Excel and Power BI.
- Crafted the ecosystem digital strategy and the long-term vision for Digital Solutions (intersection of people, space and technology)
- Supported digital solutions ecosystem and strategic initiatives; including GTM
- Designed digital marketing initiatives; including the orchestration of webinar series to increase brand awareness and perception using Salesforce Pardot.
Software Engineer II
Cisco Systems
Bengaluru
08.2015 - 04.2019
- Collaborated with the UI team to plan, develop, test and release various product modules using Agile framework
- Worked across multiple product releases and contributed towards 4 projects in a span of 33 months
- Optimized product quality and improved process efficiency by resolving more than 100 customer issues and internal defects
- Reduced the time required for queries by converting existing XML API into RESTful API architecture, making the product light and efficient.
Education
MBA - General Management
Nanyang Business School
Singapore01-2021
Bachelor of Technology, Computer Science And Engineering -
Indira Gandhi Institute of Technology
India06.2015
Skills
- Account Management
- Product Management
- Client Management
- Customer Success
- Presales Consulting
- Stakeholder Management
- Business Development
Passions
- Dancing
- Zumba
- Reading
- Travelling
Timeline
Business Analyst Advanced
DBS Bank
04.2023 - Current
General Manager
Carbonate Pte Ltd
01.2022 - 03.2023
Account Manager
Carbonate Pte Ltd
12.2020 - 12.2021
MBA Intern
Johnson Controls
02.2020 - 11.2020
Software Engineer II
Cisco Systems
08.2015 - 04.2019
MBA - General Management
Nanyang Business School
Bachelor of Technology, Computer Science And Engineering -
Indira Gandhi Institute of Technology
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