Gavin Lee De Tsin
Summary
Agile Team Leader Supervisor ready to take responsibility for overall group performance and worker morale. Provides novel management strategies to enliven workforces and improve KPIs. Eager to apply innovative organizational and logistical strategies to supplying optimal output and superlative growth.
Overview
7
7
years of professional experience
Work History
Franchise Manager
CHWM PTE LTD
01.2024 - 10.2024
- Generate new potential franchisee base for 2024.
- Enhanced franchisee satisfaction with regular communication and support initiatives.
- Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
- Managed budgets effectively, optimizing resources to achieve desired outcomes.
- Assisting new franchisee in new locations for potential outlets.
- Increased franchise sales by developing and implementing effective marketing strategies.
- Established performance metrics, monitoring progress towards achieving key goals.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated potential franchisees, ensuring a strong fit with company values and objectives.
- Streamlined operations for improved efficiency through thorough analysis of existing processes.
- Conducted regular audits of franchises, identifying areas for improvement and providing actionable feedback.
- Managed relationships with landlords, securing prime real estate locations for new franchises.
- Analyzed competitor strategies, adapting approaches as necessary to maintain a competitive edge in the market.
Business Development Assistant Manager-HOD
TiffinLabs PTE LTD
Singapore
09.2021 - 11.2023
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Continually maintained and improved company's reputation and positive image in markets served.
- Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Generated 20-30% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading F&B partners.
Team Leader Supervisor
Sharp Singapore Electronics Corporation Pte Ltd
Singapore
09.2020 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Partnered with Team Manager to train and develop team member skillsets and competencies.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Coaching and providing training for sales person on a weekly basis to achieve tele-calls numbers in order to increase daily sales activity and production.
Sales Manager
Albatross Distribution Pte Ltd
Singapore
10.2019 - 04.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved customer issues quickly and managed over 1500 accounts to increase sales and meet quotas.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations
- Created effective sales strategies to target new markets after researching and analyzing competitor behavior.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Sales Manager
Xing Chuan Solutions Pte Ltd
Singapore
09.2017 - 09.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased monthly gross sales from $250,000 to $350,000 and exceeded goals for sales, revenue and profit margins.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved customer issues quickly and managed over 800 accounts to increase sales and meet quotas.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Reduced costs 10% through client and distributor price negotiations.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Drove sales conversion rates up 20% through effective Sales Canvassing and Telecalls Appointments.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with to identify techniques to overcome sales obstacles.
- Produced contracts, reports, letters, and proposals for clients.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Reorganized and optimized leads management by implementing Sage CRM solution.
Education
GCE' O ' Levels -
Geylang Methodist Secondary School
Singapore12.1996
Skills
- Priority management
- Strategic oversight
- Mentorship and coaching
- Interpersonal communications
- Team Building
Swimming, Playing Keyboard and listening to music.
1) I love Swimming as it keeps me refresh and physically recharge .
2) Playing Keyboard allows me to synchronize work stress into soothing melody which allows me to be calm in thoughts.
3) Listening music increases my motivation to overcome challenges .
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Opportunities to travel
Am opened to travelling opportunities for regional markets.
Timeline
Franchise Manager
CHWM PTE LTD
01.2024 - 10.2024
Business Development Assistant Manager-HOD
TiffinLabs PTE LTD
09.2021 - 11.2023
Team Leader Supervisor
Sharp Singapore Electronics Corporation Pte Ltd
09.2020 - 06.2021
Sales Manager
Albatross Distribution Pte Ltd
10.2019 - 04.2020
Sales Manager
Xing Chuan Solutions Pte Ltd
09.2017 - 09.2019
GCE' O ' Levels -
Geylang Methodist Secondary School