Desy Anggraeni
Summary
My name is Desy Angerrani, 30 years of age and I'm from Java, Indonesia.
I'm currently employed in Singapore as a domestic helper and have been in this profession for a collective of about 04 years.
I'm very fluent in my English and Bahasa Indonesia. I'm also able to converse in basic Bahasa Malay.
I've the passion to push my abilities to the limit in whatever tasked I take upon. Thus I recently embarked on a journey to upgrade myself and have successfully completed my Diploma in Hospitality Management in Singapore, attaining good grades in all my modules.
I'm always on a look out for a greater opportunity to add value to my skill sets in the evolving employment industry of Singapore.
My current employment contract as a domestic helper is coming to end soon. Hence, I hereby seek any full-time Hospitality position to kick my passion as a long term career.
I'm able to offer professional interpersonal and problem solving skills. I further possess excellent time management, customer service and conflict management skills.
I'm confident that I would add value to your organization should I be offered a position.
Overview
14
14
years of professional experience
Work History
Domestic Helper
Singapore
2022.12 - Current
- Taking care of critically ill elders
- Assisted elderly family members with personal care needs such as bathing or dressing routines if required.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained entire family's schedule and organized events.
Shop Manager
Harmuni Bakery
2022.01 - 2022.11
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Created employee schedules to align coverage with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Domestic Helper
Singapore
2018.11 - 2020.11
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Contributed to a positive living environment by proactively identifying areas needing improvement or attention.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
Domestic Helper
Singapore
2020.12 - 2021.11
- Taking Care of elderly dementia patient
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Assisted elderly family members with personal care needs such as bathing or dressing routines if required.
- Provided emotional support and companionship to clients.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
Bakery Assistant
PT Sari Boga, Cilacap, Indonesia
2010.08 - 2012.09
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Followed production chart to keep hot, fresh products available daily.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Inspected goods to establish accurate pricing and labeling.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Diploma in Hospitality Management - Hospitality Administration And Management
Addison Institue
Singapore12.2023
Certificate - Palliative Care Nursing
HCA Hospice Care
Singapore11.2023
Skills
- Fluent in English and Bahasa Indonesia
- Basic Fluency in Malay Language
- Excellent Communication
- Management of a retail outlet
- Multitasking and Organization
- Customer Service & Conflict Management
- Palliative Care
- Elder Care
- Housekeeping
Timeline
Domestic Helper
Singapore
2022.12 - Current
Shop Manager
Harmuni Bakery
2022.01 - 2022.11
Domestic Helper
Singapore
2020.12 - 2021.11
Domestic Helper
Singapore
2018.11 - 2020.11
Bakery Assistant
PT Sari Boga, Cilacap, Indonesia
2010.08 - 2012.09
Diploma in Hospitality Management - Hospitality Administration And Management
Addison Institue
Certificate - Palliative Care Nursing
HCA Hospice Care
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