Destriyanti Binte Yahya

• Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
• Assisted in emergency situations, following established protocols and providing support to first responders.
• Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
• Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Issued access cards to authorized personnel to monitor access points.

• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Verified construction documentation to meet client requirements and vision.
• Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
• Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
• Greeted guests upon arrival by providing warm welcome.

• Developed strong relationships with students and parents, fostering a positive learning environment.
• Collaborated with colleagues to develop engaging lesson plans, resulting in improved student outcomes.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Gathered materials and resources to prepare for lessons and activities.

Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.

• Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Investigated and resolved customer inquiries and complaints quickly.