Desmond Ong Hock Heng
Summary
Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Overview
9
9
years of professional experience
Work History
Logisitics Assistant
Professional Testing Services Pte Ltd
03.2023 - Current
- Attend to Customers upon sample delivery.
- Collect samples from customers.
- Loading and unloading of the metal samples by using a forklift.
- Allocate and prepare samples (unboxing, repositioning, labelling) for the next process.
- Verify sample identification matches the client request or client documentation.
- Establish Sample and Specimen Traceability.
- Assign unique IDs to the sample and specimen(s)
- Mark sample
- Take photographs of the sample
- Send/Collect the samples to/from workshop
- Storage and management of Samples and specimens from/to Customers.
- Set up a good storage place and system to track samples
- Proper labeling and storage of samples from Customers.
- Prepare Sample to be returned - wrap and pack samples
- Liaise with Test department to consolidate tested specimens for return to Customers.
- Other administrative tasks such as:
- Attend to phone calls and email.
- Update contact information in works order and match of quotation.
- Prepare transmittal form for return of samples.
- Contact customer for delivery arrangement.
- Generate draft works order with a description of samples received followed by uploading all relevant documents into the system and matching of quotation & PO.
- Generate Quotes for Customer's requests.
- Assist to attend to price enquiries by customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Perform Basic house-keeping within my department.
Logistics Coordinator
TeckWah Logistics Pte Ltd
08.2018 - 03.2023
- Visualize and facilitate logistics of the warehouse, transportation, and customer service
- Communicate and negotiate with manufacturers, suppliers, vendors, and retailers
- Supervise and organize orders of products and equipment
- Coordinate and monitor operations of the supply chain
- Optimize procedures with logistics IT
- Track final product shipments, costs, and timelines according to requirements
- Resolve shipment and inventory issues
- Keep detailed, organized records of orders and stock
- Prepare accurate reports according to the expectations of upper management
- Adhere to all safety standards, regulations, laws, and policies
- Process orders given by customers.
- Replying of emails to customers’ requests.
- Help operations to pick and pack for local/overseas shipment.
Customer Service Representative
OPUS IT Pte Ltd
12.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
SATS Food
09.2015 - 10.2015
- Listen to customers' questions and concerns and provide solutions to them.
- Confirmation of the orders with the customers.
- Processing orders from customers of different companies.
- Ensure orders are delivered in an orderly and good condition.
- Develop and maintain a filing system.
- Act as the point of contact for internal and external clients.
- Liaise with the higher chain of command to handle requests and queries from senior managers.
Education
Diploma in Business Practice(ISCM)
Ngee Ann Polytechnic
Clementi04.2023
Higher Nitec in Electronics
ITE College West
Chua Chu Kang12.2012
Nitec in Electronics
ITE College West
Chua Chu Kang12.2010
N-Level
Queenstown Secondary School
Redhill12.2008
Skills
- Shipping and receiving
- Warehouse Operations
- Recordkeeping
- Inventory management procedures
- Shipping Documentation
- Customer Relations
- International Logistics
- Cost Control
Reading
In my free time, I would like to read up on novels and do my due research of the happenings in our current world.
Timeline
Logisitics Assistant
Professional Testing Services Pte Ltd
03.2023 - Current
Logistics Coordinator
TeckWah Logistics Pte Ltd
08.2018 - 03.2023
Customer Service Representative
OPUS IT Pte Ltd
12.2017 - 07.2018
Administrative Assistant
SATS Food
09.2015 - 10.2015
Diploma in Business Practice(ISCM)
Ngee Ann Polytechnic
Higher Nitec in Electronics
ITE College West
Nitec in Electronics
ITE College West
N-Level
Queenstown Secondary School
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