Desmond Lee
Singapore
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Go-Uno Pte Ltd
03.2023 - Current
- Excited to have joined Go-Uno Pte Ltd as COO, a shipping platform that offers secured shipping
- Bringing 7 years of experience in logistics, operations, and management to this new role
- Strengthening Go-Uno's mission to provide reliable and efficient shipping solutions to customers worldwide
- Optimizing operational procedures to ensure cost-effectiveness, operational efficiency, and customer satisfaction
- Developing and implementing strategies for business development, revenue growth, and market expansion
- Building and leading high-performance teams, fostering a culture of collaboration, innovation, and accountability
- Strengthening partnerships with key stakeholders, including shipping carriers, freight forwarders, insurance providers, and government agencies
- Leveraging technology and data analytics to drive continuous improvements in safety, quality, and performance
- Committed to sustainability and social responsibility, driving initiatives to reduce carbon footprint and support local communities
- Working closely with the CEO to develop and implement strategic plans that will help the company grow and achieve its long-term objectives.
General Manager
02.2023 - Current
- Passionate about driving growth and expanding my expertise in risk management and cross-border shipping
- Proactively seeking and developing new business opportunities
- Working closely with existing customers to broaden the company's scope and deliver customized solutions
- Collaborating with the company's 3PL partners and overseas offices in Hong Kong and Japan to ensure mutual success
- Prepared to establish or expand a dedicated 3PL business development team as needed
- Leading continuous improvement initiatives and working closely with the founder to ensure the sustainability and growth of the business
- Keeping a pulse on customer and market trends and reporting insights to the founder
- Partnering with the Sales Team and Accounting Department to ensure prompt payment from both existing and new customers
- Continuously refining internal processes for increased efficiency.
Assistant General Manager
11.2022 - 02.2023
- Develop new business for risk management and cross-border shipping
- Further developing the company's business scope with existing customers
- Based on the full & deep understanding of customers as-is status, requirements, and needs, to deliver customers best solutions and improvement proposals
- Liaise with company's 3PL partners, and overseas offices in Hong Kong/Japan, to maximize the benefit of both the customer and the company
- To establish/expand a dedicated 3PL business development team if and when necessary
- Taking the lead in continuous improvement initiatives of business development activities in cooperation with the founder to drive sustainability and further growth of the current/new business
- Report customers' and market trends to the founder
- In joint efforts with the Sales Team and Accounting Department, to follow-up on payments from both existing and new customers
- Fine tune internal processes/SOP to maintain higher efficiency.
Key Account Manager (Regional Team Lead)
Qxpress Pte Ltd
11.2020 - 11.2022
- Managing and growing Key accounts for Fulfilment, Last Mile, and International delivery services
- Key accounts like marketplaces, E-commerce platforms, shipping platforms, delivery platforms, Government Agencies, Major Brands
- Developing relationships with new and existing clients, also responsible for RFQ & ITQ
- Liaising with internal and external parties to streamline marketing and promotional activities for Clients including B2B, B2C, and C2C
- Servicing client's requests
- Increasing total sales by 70% in the first 6 months
- Closed, renewed & managed about 300 Key accounts and SME clients, amounting to 80% of monthly revenue
- The largest account revenue is at about $6,800,000 for the year 2021
- Secured Key Accounts with potential revenue of $300,000 to $6,800,000 a year
- Total Revenue for Year 2021 is about $15,000,000
- Manage a team of 1 Executive locally in Singapore
- Assisting with Account/Product/SKU creation for all marketplace
- Assisting on IT issues like API Integration, System Integration
- Managing monthly Revenue report
- Managing accounts receivable from Key accounts
- Handling merchant's claims/lost/damage enquiries
- Handling customer service escalation
- Managing Social Media Marketing (Facebook/Instagram/LinkedIn)
- Managing Sales Training for Customer Service Team.
Account Development & Marketing Manager
Qxpress Pte Ltd
08.2020 - 11.2020
- Acquiring clients, Maintaining accounts, and telemarketing to new clients
- Liaising and developing relationships with new and existing clients
- Liaising with internal and external parties to streamline marketing and promotional activities
- Attending to client's requests and providing prompt account servicing
- Clients include B2B, B2C and C2C
- Drive sales growth
- Managing weekly Loss and damage reports including investigations/claims
- Managing monthly Revenue report
- Managing accounts receivable from existing accounts
- Handling merchant's claims/lost/damage enquiries
- Handling customer service escalation
- Managing Social Media Marketing
- Contents creation for Social Media Marketing
- Managing Sales Training for Customer Service Team.
Merchandising Manager
Qxpress Pte Ltd
03.2020 - 08.2020
- Acquiring clients, Maintaining accounts, and telemarketing to new clients
- Liaising and developing relationships with new and existing clients
- Liaising with internal and external parties to streamline marketing and promotional activities
- Attending to client's requests and providing prompt account servicing
- Clients include B2B, B2C and C2C
- Drive sales growth
- Managing weekly Loss and damage reports including investigations/claims
- Managing monthly Revenue report
- Managing accounts receivable from existing accounts
- Handling merchant's claims/lost/damage enquiries
- Handling customer service escalation.
Business Consultant
iStoreiSend Pte Ltd
09.2019 - 03.2020
- Develop selling strategies based on the company's competitive and success elements
- Assist in coordinating and executing the business tactics for the development, marketing, and sales of the products in the category
- Prospecting from various marketplaces, networking organizations, trade shows, and other opportunities
- Managing client accounts to maintain existing business and to cultivate new opportunities with existing clients
- Assessing client needs and coordinating with various company departments to provide outstanding customer service
- Clients include B2B and B2C
- Develop and execute category plans to meet revenue goals
- Active in cold-calling customers or clients
- Analyze and assist clients to onboard them through the necessary operational processes.
Sales, Business Development & Solutions Manager
Roadbull Logistics
04.2019 - 09.2019
- Prospecting from various marketplaces, networking organizations, trade shows, and other opportunities
- Managing client accounts to maintain existing business and to cultivate new opportunities with existing clients
- Assessing client needs and coordinating with various company departments to provide outstanding customer service
- Clients include B2B, B2C and C2C
- Providing timely feedback to management on client accounts and sales strategies
- Meet or exceed set goals within the established sales expense budget
- Attend company operational meetings when requested
- Assist in sales and marketing activities/campaigns
- Implementation of the strategic business plan that expands the company's customer base and enhances the brand name
- Present sales, revenue, and expense reports and realistic forecasts to the management
- Identify emerging markets and market shifts while being fully aware of new products and competition
- Perform other duties when required.
Area Manager (Mailroom & Operations)
Singapore Post
04.2018 - 04.2019
- Managing 13 companies with a total staff strength of 45 permanent and contract staff in daily operation of mailrooms and couriers for all 13 companies in Singapore
- Responsible for training and orientating new staff and floaters
- Responsible for distribution of work and planning work schedule for staff as well as checking and sending documents from vendors, business partners, and direct customers
- Responsible for recording data of all documents received and sent
- Responsible for covering all duties from counter to internal dispatch
- Responsible for managing all processes to meet SLA
- Responsible for recruitment of ground staff which includes searching through company Jobstreet account, conducting interviews, and preparing recruitment paperwork
- Attending to all queries and searches from all clients with regard to contract renewal and staff renewals
- Responsible for reconciling monthly invoices from vendors
- Responsible for submitting weekly, monthly, and quarterly reports to HODs, and clients
- Responsible for all meetings with vendors/partners and clients with regard to operational, BCP, adhoc issues, or staff issues.
Senior Executive (Section Head)
Aviva Ltd
04.2017 - 04.2018
- Head of Mailroom
- Managing a team of 12 permanent and temporary staff in the daily operation of the mailroom and couriers for the whole company
- Responsible for training and orientating new staff
- Responsible for the distribution of work and planning work schedules for staff as well as checking and sending documents from vendors, business partners, and direct customers
- Responsible for recording data of all documents received and sent
- Responsible for troubleshooting scanning/counting machine
- Responsible for covering all duties from counter to internal dispatch
- Responsible for managing the Policy document section to meet SLA
- Attend to all queries and searches from other internal departments
- Responsible for reconciling monthly invoices from vendors
- Responsible for submitting weekly and monthly reports to HOD and management.
Business Development Manager
Aquablue Lifestyle
04.2015 - 03.2017
- Managing the setup of import/export/retail/Logistics/consultation of the business
- Managing 1 full time and 1 part time staff
- Responsible for training and orientating new staff
- Responsible for distribution of work and planning work schedule for staff as well as checking of stocks and restocking
- Responsible for website management and all social media marketing
- Responsible for customer feedback
- Responsible for client tank setups and quotation
- Attend to all queries from clientele
- Responsible for submitting monthly sales reports to CEO and CFO
- Responsible for all course materials for workshops/seminars
- Responsible for aquascaping of Freshwater/Marine setups and reptile enclosures
- Responsible for researching current and new products and livestock.
Education
Skills
- Human Resources
- Annual Planning
- Marketing expertise
- Recruitment and retention
- Leadership and People Development
- Risk Management
- Change Management
- Policy Development
- Marketing
- Employee Motivation and Performance
Activities
- Member of AXA Recreational Club from 2004-2010
- Vice Chairman of AXA Recreational Club from 2007-2010
- Union Delegate for AXA under SIEU (Singapore Insurance Employees' Union) 2005-2010
- Member of AXA Soccer Club (1st Team Goal Keeper) from 2005-2010
- Lions Club volunteer, Monthly cooking session for the elderly at AWWA and children's society (Mar 2018 to Present)
Asking Salary
SG$9500 negotiable (Excluding Transport, Mobile allowance)
Linkedin Profile
https://www.linkedin.com/in/desmond-lee-0629b5143/
Workskills And Other Qualification
- Human Resource Systems Management 3
- Conversational Thai Beginner Level
Personal Information
- Salary: SG$7050
- Ethnicity: Chinese
- Notice Period: 1 Month (Will be travelling from 30 March to 7 April)
- Open to working in Singapore & Thailand
- Date of Birth: 04/05/78
- Gender: Male
- Nationality: Singaporean
- Marital Status: Single
References
- Jeffrey Tan, Qxpress Singapore Pte Ltd, 83201806
- Thomas Koh, Qxpress Singapore Pte Ltd, 81217038
- Caleb Tan, Time Tell Ventures Pte Ltd, 82004036
Certification
Workskills and other Qualification:
● Human Resource Systems Management 3
● Conversational Thai Beginner Level
● Certificate in General Insurance
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Thai
Elementary (A2)
Timeline
Chief Operating Officer
Go-Uno Pte Ltd
03.2023 - Current
General Manager
02.2023 - Current
Assistant General Manager
11.2022 - 02.2023
Key Account Manager (Regional Team Lead)
Qxpress Pte Ltd
11.2020 - 11.2022
Account Development & Marketing Manager
Qxpress Pte Ltd
08.2020 - 11.2020
Merchandising Manager
Qxpress Pte Ltd
03.2020 - 08.2020
Business Consultant
iStoreiSend Pte Ltd
09.2019 - 03.2020
Sales, Business Development & Solutions Manager
Roadbull Logistics
04.2019 - 09.2019
Area Manager (Mailroom & Operations)
Singapore Post
04.2018 - 04.2019
Senior Executive (Section Head)
Aviva Ltd
04.2017 - 04.2018
Business Development Manager
Aquablue Lifestyle
04.2015 - 03.2017
Workskills and other Qualification:
● Human Resource Systems Management 3
● Conversational Thai Beginner Level
● Certificate in General Insurance
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